Case Studies

Case Studies

We have helped a wide range of clients over the last 15 years and reasons as to the whys and wherefores of the loss of their data. To that end we have a broad knowledge of problems relating to data recovery as our case studies show.
Case Studies

Case Study 1:

Mac Powerbook Not Starting Up

Issue

Client was having issues booting up a Macbook Pro which they used for work purposes. When the Macbook started up all the client got was different colours on the screen such as blue, greens and purples etc. The usual grey loading screen was nowhere to be seen. The client used the hard drive for graphic design work and they had a project on the Macbook which they spent the last 5 months working on.

Our Solution

We diagnosed that the Macbook hard disk had extensive sector issues. The hard disk could not read 62% of sectors on hard disk thus the system would not boot up correctly. We imaged the Macbook hard disk on an imaging station and imaged 99.95% of sectors. Some sectors could not be read due to some media damage on the disk platters. We processed the 99.95% sectors and backed up data for client onto data dvd’s.

* If you have work data on your Macbook and you need it recovered fast please contact us for a data recovery quote.

Case Study 2:

Buffalo Linkstation – Failed Hard Drive

Issue

Client was using a Buffalo Linkstation to store files for a 5 user office. The Buffalo Linkstation when now started reports that it was missing from their work network, when client tried to gain access to the device either through Buffalo Navigator utility or through the ip address the Buffalo Linkstation NAS system cannot be found. However when client connects to the router admin page they can see that the Buffalo Linkstation is connected. Client reset all disks but did not work. Client also got their IT Support company involved that recommended the Buffalo Linkstation solutuon to them as a storage server. A network engineer from the IT company looked at system but could not get it to work again. The client has business critical data on the system so it needed to be recovered and fast!

Our Solution

We diagnosed that the last disk in the Buffalo Linkstation Raid 5 system with 4 hard drives had failed. Normally the Buffalo Linkstation should have offered the client a rebuild option but there was also bad sector problems on the 1st disk in the Buffalo Linkstation so that was probably the reason the rebuild option was not given. As it was a Raid 5 system we only needed to work with the 1st 3 disks. We imaged these disks and processed the data and saved the data onto an external 1TB hard drive.

* If you have a failed Raid 5 NAS System we are experts in recovering the data for you.

Case Study 3:

Windows 2010 Server

Issue

Windows 2010 small business server used in a dentist to store client data including a crm booking in system and xray images of their patients. Server was a raid 5 – 3 disk system. Accidently the server got knocked over in reception by the secretary and now the server will not boot. Raid 5 system was setup by the dentist himself so is a software based raid 5 system.

Our Solution

We received system in and diagnosed that all disks had failed in the small business server due to the knock it received. Unfortunately there was media damage on the disk platters of the hard drive as a result of the knock the system took. We upgraded the motor and read/write head assembly’s and imaged as much data from the sectors of possible. 1st disk we imaged 95%, 2nd disk we imaged 99%, 3rd disk we imaged 43%. We processed the partial data from system and managed to recover all of the crm booking in system which held all the appointments past and present and also 98% of all xrays on the system.

* If your server has sufferend a physical fault please contact us as we have 15 years experience.

Why Choose Newcastle Data Recovery?

  • Fixed pricing on recovery (You know what you are paying - no nasty surprises).
  • Quick recovery turnaround at no extra cost. (Our average recovery time is 2 days).
  • Memory card chip reading services (1st in the UK to offer this service).
  • Raid recoding service (Specialist service for our business customers who have suffered a failed server rebuild).
  • Our offices are 100% UK based and we never outsource any recovery work.
  • Strict Non-disclosure privacy and security is 100% guaranteed.

Thank you for your professional and prompt work. I will keep your contact information handy should the unthinkable happen again and I need another recovery from my computer.

Ben Davison, Durham

We have used yourselves twice over the last two years to retrieve data from drives we thought were not recoverable (we have our own IT Dept). Both times, everything we needed was restored, fast, and there were no surprises about charges.

Anita Reese, Gateshead

We received the Data backup DVD today. Everything looks good. I’ve had the opportunity to use your services in the past as well. Outstanding and quick service.

Simon Hall, Gosforth

Easily the most pleasant computers experience I have ever had while getting my external drive worked on.

Simon Hall, South Shields

As promised, Tony and the gang recovered the drive in one day. 2TB of data copied onto an external hard drive.

Mark Isherwood, Sunderland

There is a very good reason every other review for Newcastle Data Recovery is 5-stars. They are simply the best data recovery comapny in the business, by a wide margin.

Charles David, Newcastle upon Tyne

John from Newcastle Data Recovery was able to recover my data after some local IT company couldn’t.

Martin Sheen, Ryton

I an emergency with a sd card recovery due to water damage from a spilt cup of tea. Data recovery software was no help, so I got some quotes from data recovery services. Not only with Newcastle Data Recovery the cheapest, but also they did a full file recovery to a USB stick for me. Wonderful work.

Ed Gibbin, Hartlepool