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Guide · software or specialist

Data recovery software vs a professional.

Recovery programs can get back files you accidentally delete from a working drive, but trying to recover files from a dying drive will frequently be the final blow. There are ways to find this out first so you do not risk losing everything.

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// in short

Healthy drive? Software’s fine.

If you’ve got a good drive and you just erased some files, you should probably use recovery software. But if the drive clicks, slows down or doesn’t even show up, software can finish it off, so you should stop now, and call someone who specialises in these kinds of problems.

Healthy
DIY is OK
Failing
Stop now
Write
To another drive
One shot
On a failing drive
// when it works

When DIY software is fine.

If a drive is still mechanically intact, but you’ve simply lost some files due to a logical error (i.e., a user accident), most reliable file recovery applications can generally restore them. There are four conditions under which this works.

01

The drive is healthy

Not making noise, behaves normally; software is only ever safe to run on a sound drive.

02

The loss is logical

It has been deleted, the bin has been emptied, it has had a quick format; this is still not a hardware problem.

03

You stop using the drive

The act of saving, installing, downloading and other actions in your operating system are all potential avenues to overwrite what you are attempting to recover.

04

You recover elsewhere

All recovered files must be placed on a different storage device (i.e., external drives) than the original storage device where they were lost. Never place recovered data back onto the same drive you are recovering the lost data from.

// when it hurts

When software makes it worse.

In many cases, on a bad mechanical drive, it will be the data recovery program that finally finishes the drive off. Data recovery programs power the drive, constantly try to read sectors it can’t read (overheating the drive, stressing out the failing heads and speeding up failure) and some programs actually write to the original drive. Any of these symptoms indicate stopping immediately.

×Grinding, clicking or beeping noises indicate mechanical problems and software will only make these issues worse.
×The drive cannot be found on your computer, or continually appears and then disappears from your computer.
×Your SMART status is in error (SMART warning), or your disk drive is slowing down over time.
×The previous recovery of data has failed; do not use additional tools until this issue is resolved.
// choosing

How to decide.

The decision is easy. If you have a good mechanical drive with a logical loss, DIY software recovery is probably acceptable, but always copy recovered data to a separate (non-source) drive and do not ever write to the original drive. Anything physical, anything else you cannot afford to lose, or anything you are unsure about? Do not mess around. Go directly to a professional who will image your failed drive once before attempting any form of data recovery. There is rarely a second attempt at a failing drive; therefore, the real cost of error is not in the software, it’s in your data.

// faq

Common questions.

Fast answers to the most commonly asked questions regarding recovery of files.

If there are no errors with the hard drive, recovering files from it is reasonably safe, but always recover to a separate drive and avoid further usage of the source drive. However, if the drive is in failure mode (clicking, slow access or undetected), it is unsafe, since each time you use the drive, you are continuing to wear out the drive and may ultimately fail to recover all of your lost data.

It could potentially harm a bad hard drive. Running software keeps an unhealthy hard drive in operation (reading) and actively using it, stressing the bad parts further. Also, some tools write back to the source drive. Do not use it if there are signs of mechanical failure.

Often, yes; however, do not attempt additional software. We can usually still recover the lost data, though earlier attempts can make it harder. As soon as possible, cease all activity. The sooner you stop attempting recovery, the greater your chances of successful recovery.

Any time the hard drive produces noise(s), does not register with your computer or drops its connection at random, or contains critical files or data you can’t afford to lose, stop immediately and have the contents of the damaged drive backed up by us using a single carefully created image. This way you will protect the important information stored on the failed hard drive; whereas attempting to access or copy the data yourself may result in complete loss.

It’s very true of the right type of fault: a deleted file or a formatted memory card with functioning equipment is exactly why you have good software. The only limitation is the physical: when a disk clicks, drops, or doesn’t appear in your system at all, you’ll need hand and tool intervention, and every additional scan will reduce the chances of recovery. We provide an honest comparison guide to the best (and most popular) no-cost data recovery programs along with their intended use.

It’s not the act of scanning that causes data loss when recovering your files; data loss occurs because of everything else surrounding scanning (you are writing your recovery files on the same physical hard drive you’re trying to recover from, writing installation programs onto the hard drive you are trying to recover from, or running a physically failing drive through repeated passes). Write nothing to the patient, and an attempt will be inexpensive.

// not sure which?

Not sure it’s safe to DIY? Ask first.

If your hard drive is producing noise, or you cannot afford to take a chance on losing the critical files and data contained within it, then do not gamble with running software. Contact us to obtain a complimentary diagnostic evaluation, so we can properly recover your lost data.