Patient data is about as sensitive as data gets, and losing access to it can bring a practice to a standstill. Based in Newcastle, we handle healthcare data recovery for practices, clinics and care providers across Newcastle and the UK — done in-house, by our own engineers, with the confidentiality and UK data residency that health data demands. Your patients' data never leaves the UK.
Practice servers, clinical databases and storage, all recovered by our own engineers — confidential, GDPR-compliant, and never leaving the UK.
From a practice's patient database to a clinic's imaging archive — recovered in-house and kept confidential.
Local servers and databases sitting behind patient-management and clinical-record systems.
Patient files, letters, scans and documents stranded on failed drives, servers and NAS units.
Imaging, scans and clinical data held on practice servers, NAS or external drives.
Records and systems for care homes, dental surgeries, pharmacies and private clinics.
SQL Server and other clinical databases — repaired and recovered, not simply copied off.
Archived patient data and backup drives that have stopped reading.
Related: Databases · Servers · NAS · Data security.
Health data is special-category data under the UK GDPR, and we treat it accordingly.
More on how we handle your data: Data security & confidentiality.
With health data, where it ends up matters. Some recovery firms forward drives to labs abroad; we don't. Every healthcare recovery is carried out by our own engineers, here in the UK, and your patient data is never sent overseas or to a third party. That keeps the data within UK jurisdiction and makes your own GDPR position clean, with a documented chain of custody available for your records.
A secure route from failure through to a verified, confidential handover.
Get in touch by phone or email with what's gone wrong — we'll point you to the safest next step.
Drop the device off by appointment or send it in insured; we confirm what can be recovered.
A fixed written quote, and a turnaround, before any chargeable work begins.
We recover in-house, verify what came back, and return it on fresh encrypted media or by secure download.
Other sectors we work with: Legal · Finance · University & research · Business & enterprise.
Send us your device for a free diagnostic, and tell us a little about what happened — an engineer will review it and confirm your exact quote in writing before any work begins.
Getting your data back begins with getting the device to us. Pack it up safely, pop your contact details inside, and send it over — once we’ve run the free diagnostic, we’ll confirm your exact price in writing before any work starts.
Posting it? A tracked, insured service is what we’d recommend. Rather drop it in? You’re welcome Monday to Friday, 9am to 5:30pm — just package the device up as above first.
Want a bit more detail first? Fill in the form with more about your issue and an engineer will review it and send you a custom quote.
We’ll be in touch shortly. For anything urgent, call 0191 406 1051.
Fast answers to the questions we hear most.
Yes. Health data is special-category data under the UK GDPR and we handle it on that footing — worked only by our own engineers in-house, with an NDA on request, and never leaving the UK.
No. Every healthcare recovery is done by our own engineers here in the UK. Your data is never sent overseas or to a third-party lab, so it stays within UK jurisdiction.
Yes. We're ICO-registered and compliant with the UK GDPR and the Data Protection Act 2018, we treat health data as special-category data, and we can supply a documented chain of custody for your records.
Usually, yes. We recover and repair SQL Server and other clinical databases — rebuilding the data rather than merely copying files — from failed servers and drives.
No — we don't do on-site recovery or collection. You can drop drives off by appointment or send them in fully insured. For a NAS or server, take the drives out and send the disks alone.
It depends on the device: single drives £300, RAID and NAS from £500, and databases from £500 — all plus VAT, with a free diagnostic and a written quote first. No fix, no fee applies to most jobs.
Yes. We're based in Newcastle and recover patient and clinical data for practices, clinics and care providers across Newcastle and the UK. Drop devices off at our Quayside drop-off by appointment, or send them in fully insured — and your patients' data never leaves the UK.
A free diagnostic and a written quote — handled in-house, GDPR-compliant, and never leaving the UK.