The loss of access to a patient’s data has brought many a medical practice to a grinding halt and this type of data is one of the most sensitive types of data to lose. Based in Newcastle, our data recovery services are specifically designed for medical practices, clinics and care providers located throughout Newcastle and the United Kingdom. All of our data recovery services are handled directly from our location (our in-house team), while maintaining complete confidentiality and UK data residency. No patients’ data will ever leave the United Kingdom.
All of your practice servers, clinical databases, and local storage are recovered using our own in-house engineering team, completely confidential, fully compliant with GDPR, and will always be processed within the United Kingdom.
Whether it is a practice’s entire patient database or an entire imaging archive for one clinic, we can recover both in-house and keep them completely confidential.
Local servers and databases that sit behind the various patient management and clinical record systems you use every day.
Your patients’ files, letters, scans, etc. that were left stranded when the drive, server or NAS unit you used to store them went down.
Clinical data including images and scans stored on your practice server(s), NAS or external drives.
Information management systems and records for residential care home providers, dental surgeries, pharmacy premises and independent clinic providers.
Clinical database systems (e.g. Microsoft SQL Server), which require recovery or repair rather than being simply backed up or exported from.
Patient data archives, and back-up drives that are no longer readable.
Also see: Databases · Servers · Network Attached Storage (NAS) · Data security.
In terms of the UK General Data Protection Regulation (GDPR), health information is regarded as ‘special category’ and therefore treated with this in mind at all times.
For more information about how we manage your data, please view: Data security & confidentiality.
Where health data ultimately ends up is important. Some data recovery companies send hard-drives off-shore to laboratories outside the UK; we do not. Each and every healthcare data recovery service is performed by our internal engineers who reside within the UK. Never does any patient data leave the UK or go to a third-party company. This maintains the data inside the UK jurisdiction and provides a documented chain of custody for your compliance purposes under GDPR.
A safe path from the loss of data until it is delivered safely and securely to an authorised party.
Contact us over the phone or via e-mail about the problem that occurred, and we will guide you on the best possible option forward.
Once you have a quote from us, simply drop off the device (no appointment needed) or send it to us insured; we’ll advise you of what can be recovered.
We provide a fixed, written quote prior to commencing any fee-based recovery process, as well as a time frame for completion prior to starting any recovery service(s).
We do all recovery in-house. We verify your returned data and send it back to you in new encrypted media or via secure download.
In addition to medical organisations, we also support: Legal · Finance · University & research · Business & enterprise.
A free diagnostic can begin once you’ve shipped your device to us. Tell us a bit about how this issue occurred; an engineer will evaluate your device and provide a confirmed written estimate of costs prior to any work being performed.
Before you post or drop off your device, please get a quote from us by phone or with the form. Once we receive your device, our recovery process can start. Safely pack your device, include your name and contact information within the packaging and ship it to us. After performing your free diagnostic, we’ll send you a written confirmation of the exact price of our services prior to starting any work.
If you decide to post it, we would advise using a trackable and insured postal service. Or if you prefer to drop it off, we are open Monday to Friday, 9am to 5:30pm, and you don’t need an appointment. Just pack the unit as described in step one before dropping it off.
Would you like a little more background information prior to sending it? Fill in the form to provide more details about your problem; an engineer will evaluate it and reply with a customised quote.
We’ll be in touch shortly. For anything urgent, call 0191 406 1051.
Answers that quickly help answer many of the common questions we receive.
Yes. The UK GDPR classifies health information as “special category” data. Therefore, we handle all health-related information as such: our engineers perform all health-related recoveries internally (with NDAs available upon request), and they are never exported from the United Kingdom.
No. All medical recoveries are performed in-house by our engineers in the United Kingdom. As a result, you have no risk of having your patient’s information (or yours) either sent overseas or processed at a third-party laboratory outside of UK jurisdiction.
Yes. We are registered with the Information Commissioner’s Office (ICO), comply with both the UK GDPR and the Data Protection Act 2018, and we understand health-related data to be “special category” data, which means we will provide a documented chain of custody should you need it.
In most cases, we do. We rebuild clinical databases such as Microsoft SQL Server, including recovering your patient and clinical information, from failed drives and/or servers.
No. We cannot perform on-site collection or recovery. Drop items off (no appointment needed) or send them in fully insured. Drives are acceptable without enclosures. Remove drives for NAS or servers and ship disks as is.
The cost will depend upon the drive. Single drives £300. RAID and NAS from £500. Clinical databases from £500, all plus VAT. All quotes include a complimentary diagnostic report and a written quote prior to any work commencing. In most cases you only pay if we recover your data.
Yes. We are located in Newcastle and provide data recovery services to GP surgeries, clinics, care homes, etc. in Newcastle and throughout the UK. Please get a quote from us first, then bring your device(s) into our Quayside drop-off location (no appointment needed) or send them in fully insured. Your patients’ records will always be kept within the UK.
A diagnostic and a written quote without charge or obligation, handled internally within the UK and subject to data protection (GDPR) regulations.