When there is a critical need for your business to restore lost data from a downed server or dead drive without a backup; when an impending deadline will have significant negative impacts on your business operations or bottom-line results, we make this service our first priority. In these emergency cases, we can provide priority diagnostics (often same-day) and quickly develop an action plan to resolve the problem. We handle all aspects of the diagnosis and repair in-house.
If an emergency situation arises that requires immediate attention to minimise further losses to your operation, we will immediately move the project to the front of the production line so that we may begin diagnosing and repairing the damage as soon as possible. We will also communicate regularly throughout the process to ensure you remain informed regarding progress on your case.
If ongoing downtime is resulting in financial losses to your organisation or if time-sensitive deadlines are looming, we will expedite the project through our normal production process to enable us to complete it as quickly as possible. These types of emergencies occur frequently during each week.
Your business is completely shut down; your customers can’t order from you, you can’t access accounts, and you don’t have patient or client records available because your server, RAID array or NAS went down.
A single drive has failed and this contains the only copy of the files you currently require: a job deadline, a project file, a file submission that absolutely cannot fall behind.
Every time the drive clicks or drops out or fails again (and again...), each passing hour it stays powered means that the data on the drive is at risk of being permanently irretrievable and may become unrecoverable.
Your recovery efforts using recovery software, re-seating an array or continuing with a partially completed RAID rebuild are making things even worse and you want experts to help you before losing anything else.
This is the exact same carefully structured model of service we use in all recoveries (in most cases you only pay if we recover your data), just placed at the top of our queue.
Use the contact form (out of working hours) or call us within our normal working hours. We will explain in detail how best to send your device to us safely and identify and flag potential risks.
Your device is placed on our bench. We determine which part has failed, what is recoverable, and at what cost. This is usually the same day that your device arrives.
Once you have approved our firm quotation, we prioritise the recovery. For all business-critical RAID and server recovery jobs, we operate under the most stringent time frame permitted by the job.
At the outset, you receive an estimated completion date for the recovery. You also receive progress updates throughout the process, enabling you to schedule accordingly.
It matters from the very beginning. There are just a couple of basic actions required to protect your data. A small number of typical errors can prevent you accessing your data forever.
If a hard drive makes clicking or grinding noises while working (or drops out) turn it off. Failing to do this will likely make recoverable data irrecoverable.
If an array fails, take note of the order of the bays prior to removing any disks, and keep the disks together. The original order is exactly how the disks should be rebuilt.
Before attempting any other action contact us. It may only take a couple of minutes to save your data and money.
Our main business operation is open Monday to Friday, 9am to 5:30pm. If you cannot reach us during these times, you are not out of luck. The online chat option will allow you to chat with us; simply e-mail us or use the contact form link provided and we will promptly provide you with instructions on recovering your data.
E-mail us anytime and describe what has happened. We will respond promptly with instructions on the next steps and directions on safely shipping your device to us.
Alternatively, you may use the contact form located on our website by providing some basic information about the problem you have encountered. We will be in touch very quickly and provide you with a clear plan for recovering your data.
Regardless of which method you choose to contact us, you will receive a direct response from one of our recovery engineers (not an auto-responder), who will prioritise your recovery project upon receipt of your enquiry.
Priority service does not incur an additional priority charge. All emergency recovery will be completed at the same fixed rates that have been previously agreed upon prior to commencing any billable work. In most cases you only pay if we recover your data. The customer pays for time (speed) and attention (focus), ensuring their item(s) are worked on first by placing them in priority position on the repair bench and providing a realistic timeline. A complimentary diagnostic is performed first, so all customers will know exactly which files or data can be recovered and how much it will cost prior to making any decisions. Please visit our data recovery cost guide and pricing page to view all of our standard rate information.
When you send the unit in for its free diagnostic, let us know what happened with the unit. An engineer will review the unit and confirm your quote in writing prior to starting on your recovery.
Before you post or drop off your device, please get a quote from us by phone or with the form. Once we receive your device, our recovery process can start. Safely pack your device, include your name and contact information within the packaging and ship it to us. After performing your free diagnostic, we’ll send you a written confirmation of the exact price of our services prior to starting any work.
If you decide to post it, we would advise using a trackable and insured postal service. Or if you prefer to drop it off, we are open Monday to Friday, 9am to 5:30pm, and you don’t need an appointment. Just pack the unit as described in step one before dropping it off.
Would you like a little more background information prior to sending it? Fill in the form to provide more details about your problem; an engineer will evaluate it and reply with a customised quote.
We’ll be in touch shortly. For anything urgent, call 0191 406 1051.
The commonest questions we get asked while time is ticking.
We are available at our offices Monday to Friday, 9am to 5:30pm. When outside these times please use the contact form on this site and we will respond as quickly as possible with a recovery plan. Any emergency jobs will be moved immediately to the front of the queue once we receive your unit.
In the event of business-critical failure we will move the job to the top of the queue and aim to complete the diagnosis either the same or next working day after it arrives in house, and then provide you with a detailed plan (likely outcome and timeline) before any chargeable work commences.
A server, RAID array or NAS which has failed and stopped a company operating; a single failing disk which holds all copies of critical data; a deadline at risk due to loss of service. If your business is losing revenue as a result of downtime, we class them as priority.
No, all emergency jobs are priced at the same (fixed) prices as all other recoveries, prior to commencing any work. Your payment will be based on your priority and speed of turnaround, not a premium service charge. In most cases you only pay if we recover your data.
Stop the rebuild and shut the system off. The most common reason for losing data forever is an unsuccessful rebuild. Take out all your disks, put labels on them so they’re in bay order and send them to us. Give us a call and we’ll walk you through this process.
Use our phone number in normal working hours, or use our online contact form at any time. We will process your request as quickly as possible and provide you with an immediate plan.