A downed server, a dead drive with no backup, a deadline bearing down — when data loss is business-critical, we push it to the front. Priority diagnostics, often the same day, and a clear plan of action right away, all handled in-house.
Emergency work jumps the queue onto the bench, and we keep you posted at every stage.
If downtime is costing you money or a deadline’s on the line, the job gets priority handling. These are the situations we fast-track week in, week out.
A server, RAID array or NAS has gone down and the business has ground to a halt — orders, accounts, patient or client records all out of reach.
A failed drive holds the one and only copy of files you need today — a project, a submission, a job that simply can’t slip.
Clicking, dropping out or failing again and again — every hour it stays powered risks turning a recoverable drive into a lost one.
Recovery software, a re-seated array or a half-finished RAID rebuild has made matters worse, and you need experts in before more is lost.
The same careful, no-fix-no-fee process as every recovery — simply moved to the front of the queue.
Call during office hours, or use the contact form out of hours. We’ll tell you how to get the device to us safely and flag anything to avoid.
Your device goes straight onto the bench. We work out what failed, what’s recoverable and what it’ll cost — usually the same day it lands.
Once you approve the fixed quote, the recovery is prioritised. For business-critical RAID and servers we work to the tightest timeline the job allows.
You get a realistic timeline up front and updates as we go, so you can plan around it with confidence.
The first few minutes count. A handful of simple steps protect your data — and a handful of common mistakes can put it beyond reach.
If a drive is clicking, grinding or dropping out, switch it off. A failing drive left running is what usually turns recoverable into lost.
If an array has failed, write down the bay order before you remove anything and keep the disks together — that order is what we rebuild from.
Get in touch before you try anything else. A two-minute message can save both your data and a lot of cost.
Our office is open Monday to Friday, 9am to 5:30pm. Outside those hours you’re not stuck — email us or use the contact form and we’ll come straight back with a recovery solution.
Email any time describing what’s failed. We’ll reply quickly with the next step and how to get your device to us safely.
Or fill in the contact form on our website with a few details, and we’ll come back to you fast with a clear plan.
However you reach us, you’ll get a real answer from a recovery engineer — not an automated queue — with your job lined up as a priority.
Priority handling doesn’t carry a priority price. Emergency jobs run on the same fixed, written pricing as any other recovery, agreed before any chargeable work begins, with no fix, no fee on most jobs. What you’re paying for is speed and focus — your job first on the bench and a tight, realistic timeline. A free diagnostic still comes first, so you’ll know exactly what’s recoverable and what it’ll cost before you decide. For the full breakdown, see our data recovery cost guide and pricing.
Send the device in for its free diagnostic and tell us briefly what happened; an engineer reviews it and confirms your exact quote in writing before anything starts.
Getting your data back begins with getting the device to us. Pack it up safely, pop your contact details inside, and send it over — once we’ve run the free diagnostic, we’ll confirm your exact price in writing before any work starts.
Posting it? A tracked, insured service is what we’d recommend. Rather drop it in? You’re welcome Monday to Friday, 9am to 5:30pm — just package the device up as above first.
Want a bit more detail first? Fill in the form with more about your issue and an engineer will review it and send you a custom quote.
We’ll be in touch shortly. For anything urgent, call 0191 406 1051.
The questions we hear most when the clock is running.
Our office is open Monday to Friday, 9am to 5:30pm. Outside those hours, send the contact form on our website and we’ll come back to you quickly with a recovery plan. Emergency jobs are then fast-tracked the moment we have your device.
For business-critical failures we move the job straight to the front of the bench and aim to finish the diagnostic the same day it reaches us, then give you a clear plan, likely outcome and timeline before any chargeable work begins.
Typically a server, RAID array or NAS that’s gone down and is stopping a business from working, a failed drive holding the only copy of critical files, or a deadline you can’t miss. If downtime is costing you money, it qualifies for priority handling.
No — emergency jobs follow the same fixed, written pricing as any other recovery, agreed before any work starts. What you’re paying for is priority and turnaround, not a premium, and no fix, no fee still applies to most jobs.
Stop the rebuild and power the system down. A failed rebuild is the commonest cause of permanent loss. Remove the drives, label them with their bay order, and get them to us. Get in touch and we’ll guide you through it.
Call us in office hours, or use the contact form any time. We’ll fast-track your recovery and give you a clear plan straight away.