If your computer, laptop or Mac has stopped seeing an SSD altogether, the good news is your data is still sitting on the flash memory inside. We repair the firmware, or go in at chip level, all in-house.
$ bdr diagnose /dev/nvme0 → Device: Samsung 970 EVO (1 TB, NVMe) → Status: NOT DETECTED — controller failure → Client: confidential · Gosforth NE1 3DY $ bdr engineer-working → NAND read: chip-off · raw flash dumped → Reconstruction: wear-levelling + ECC resolved → Imaging: 0.91 TB / 1.00 TB (91%) $ bdr verify → ✓ documents — 71,440 files → ✓ photos — 44,900 files → ✓ data reconstructed — recovered
Plugging a dropped-offline SSD in and out over and over can make a recoverable controller or firmware fault worse. Don’t run repair or formatting tools against it, and don’t attempt a firmware update — those can overwrite the very mapping data we need. Disconnect it and talk to us.
Unlike a hard drive, an SSD has no moving parts — so when it vanishes, the cause is electronic. These are the faults we see, and reverse, most often.
We recover data from solid-state drives of every major manufacturer. If it keeps data on NAND flash, the odds are we can help.
2.5" SATA · M.2 SATA and NVMe · mSATA and PCIe · internal, external and portable · from early SATA SSDs to the latest high-capacity NVMe drives.
SSD recovery means working at controller, firmware and chip level. We find the real fault, repair or bypass it, then rebuild your data from the flash — carefully, in the right order.
Drop the SSD off or post it in. We work out whether it’s a controller, firmware, NAND or connection fault, and send a written quote — usually inside 48 hours.
We rule out the cable and port, and on external or portable SSDs bypass the USB bridge to test the bare drive directly.
Where we can reach the controller, we use specialist tools to bring the SSD up in a safe mode and repair its firmware and mapping tables.
Where the controller has failed, we lift the flash memory chips off and read them directly on specialist NAND equipment.
We reverse the controller’s wear-levelling, error correction and scrambling to rebuild your files from the raw flash.
We extract your data, check it against a file listing, and return it on fresh media.
We copy your data onto an external drive and post it back, or offer it as a free download for anything up to 75GB.
We recover failed SSDs at controller, firmware and chip level in-house — repairing the firmware, or lifting the NAND and reconstructing your data straight from the raw flash.
Tell us about your SSD and we’ll get back to you, usually within half an hour during the working day.
We’ll be in touch shortly. If it’s urgent, call 0191 406 1051.
No hidden charges and no hard sell — just a free diagnostic and a quote in writing before any work begins.
A handful of recent SSD recoveries, handled in-house. Identifying details removed, every result verified.
The controller had failed outright. We lifted and read the NAND chips, reconstructed the data from the raw flash, and recovered the bulk of the volume.
A sudden power loss had corrupted the mapping tables. We repaired the firmware at controller level and rebuilt the translator to recover everything.
The internal controller had failed. We recovered the drive at chip level and reconstructed the data from the flash.
Send the device in for its free diagnostic and tell us briefly what happened; an engineer reviews it and confirms your exact quote in writing before anything starts.
Getting your data back begins with getting the device to us. Pack it up safely, pop your contact details inside, and send it over — once we’ve run the free diagnostic, we’ll confirm your exact price in writing before any work starts.
Posting it? A tracked, insured service is what we’d recommend. Rather drop it in? You’re welcome Monday to Friday, 9am to 5:30pm — just package the device up as above first.
Want a bit more detail first? Fill in the form with more about your issue and an engineer will review it and send you a custom quote.
We’ll be in touch shortly. If it’s urgent, call 0191 406 1051.
The things people most often ask us about SSDs that aren’t detected or recognised.
An SSD usually disappears because its controller chip or firmware has failed — the part that manages access to the flash memory. The data itself is still held on the memory chips, so even a drive that won’t show up at all is frequently recoverable.
In most cases, yes — though SSD recovery is more specialist than a hard drive. We repair the firmware where we can, and where the controller is dead we read the flash chips directly and reconstruct your data from the raw memory.
Usually not. A sudden power loss can corrupt the SSD’s mapping tables and leave it undetected, but your data is still on the flash. We repair the firmware and rebuild those tables to bring the drive and your files back.
When an SSD’s controller has failed completely, we physically lift the NAND flash memory chips off and read them on specialist equipment, then reconstruct your data from the raw flash. It’s one of the most advanced recoveries we carry out.
It can. TRIM permanently erases deleted data on many SSDs, and hardware encryption can complicate chip-level recovery. We’ll always tell you honestly at the diagnostic stage what’s realistically recoverable in your specific case.
Quite possibly. On external and portable drives the culprit is often the enclosure or its USB bridge, not the SSD inside. We connect the bare drive directly to check — and if the SSD really has failed, we take it on at controller or chip level.
Our standard price is £300 + VAT, with a free written diagnostic first and no fix, no fee on most jobs. Complex chip-off recoveries may need a higher quote, which we always confirm in writing before any work begins.
Most SSD recoveries are finished within 3 to 4 working days once you approve the quote, though chip-off reconstruction can take longer. The diagnostic itself is usually done inside 48 hours.
Every major SSD manufacturer, including Samsung, Crucial, SanDisk, Western Digital, Kingston, Corsair, Seagate, ADATA, Intel, Micron, SK Hynix, Sabrent, PNY, Transcend, Kioxia, Lexar, Team Group, Silicon Power, Patriot and OWC — in 2.5-inch SATA, M.2 SATA and NVMe, mSATA and external or portable form factors.
Drop it at our Newcastle location Monday to Friday, 9am to 5:30pm, or post it to us fully insured. Package and seal the drive, and put your full contact details inside — name, address, phone number and email — so we can book it in. Once it’s with us we run the free diagnostic and send a written quote before any work begins.
Same underlying family, two different tiers. If the SSD is missing from Explorer or Finder but Disk Management or Disk Utility can still see it, that’s usually a drive-letter, initialisation or file-system matter — fixable with care. If it’s absent from the BIOS altogether, that’s the controller-level failure this page is about: the machine can’t even enumerate the drive, and reaching the data means firmware work and chip-level reads on the bench.
A free written diagnostic, no fix no fee on most jobs, and controller, firmware and chip-level recovery in-house. Begin your recovery today.