For most legal cases when a case-file server crashes or a critical drive fails during an active matter, you will want to get your data back quickly but with a method that protects privilege and is admissible in court. Based in Newcastle upon Tyne, we provide legal data recovery services to solicitors and law firms throughout Newcastle upon Tyne and nationally: in-house; under NDA; documented chain of custody; forensically sound methods. Your client’s data will never leave the United Kingdom.
Your case files stored on servers and/or your fee earners’ laptops and drives: we can recover these in-house under non-disclosure agreement (NDA), with documented chain of custody, to be used as court-ready evidence if required.
We have recovered data from a chambers file-server to a partner’s dead laptop; in each instance this was done in-house and remained privileged throughout the process.
We can recover data from practice management systems, document stores, and matter archives, which are being held on failed RAID arrays and servers.
You’ve got a PC or laptop which has died, but it contains privileged documents, emails, and drafts that you want to recover from the hard drive.
Recovering deleted email, documents and file information, especially for disclosure and e-discovery.
Providing court-ready recoveries with a documented chain of custody, to support litigation and investigations.
Recovering data from encrypted volumes (e.g. BitLocker) if the correct encryption keys or credentials are available.
Recovering data from older backup drives, archived matters and external media that will no longer read.
Also see: Forensic recovery • Servers • RAID • Encrypted drives.
We respect the principle of legal professional privilege when handling all client data throughout each process.
For more information about how we manage your data, please view: Data security & confidentiality.
When data has the potential to be used as evidence, then both the manner in which this data is recovered and its integrity are equally important. Each device received into our care is logged from the moment of arrival through to return, each drive is imaged read-only thus preventing the original being altered, and we use forensically sound methods to ensure the recovered data will stand up in court. We can provide documentation of the process used to recover the data for submission to court, opposing parties and/or clients as necessary, and deliver the recovered data in disclosure-ready format if required.
From failure to verified, privileged transfer there is a secure pathway.
Contact us over the phone or via e-mail about the problem that occurred, and we will guide you on the best possible option forward.
Send the faulty unit to us insured or drop it off; we will identify the problem and inform you of how much recoverable material exists.
We provide a fixed, written quote prior to commencing any fee-based recovery process, as well as a time frame for completion prior to starting any recovery service(s).
We do all recovery in-house. We verify your returned data and send it back to you in new encrypted media or via secure download.
Our other clients include: Healthcare · Finance · University & research · Business & enterprise.
A free diagnostic can begin once you’ve shipped your device to us. Tell us a bit about how this issue occurred; an engineer will evaluate your device and provide a confirmed written estimate of costs prior to any work being performed.
Before you post or drop off your device, please get a quote from us by phone or with the form. Once we receive your device, our recovery process can start. Safely pack your device, include your name and contact information within the packaging and ship it to us. After performing your free diagnostic, we’ll send you a written confirmation of the exact price of our services prior to starting any work.
If you decide to post it, we would advise using a trackable and insured postal service. Or if you prefer to drop it off, we are open Monday to Friday, 9am to 5:30pm, and you don’t need an appointment. Just pack the unit as described in step one before dropping it off.
Would you like a little more background information prior to sending it? Fill in the form to provide more details about your problem; an engineer will evaluate it and reply with a customised quote.
We’ll be in touch shortly. For anything urgent, call 0191 406 1051.
Answers that quickly help answer many of the common questions we receive.
Yes. Every legal client receives a complimentary NDA. All work is completed in-house by our engineers. We are registered on the Information Commissioner’s Office (ICO) register and comply with GDPR regulations. Your data remains in the UK.
Yes. The receiving, processing and return of all devices are logged. Drives are imaged read only to prevent modification of the original drives. Documentation related to this process may also be supplied to the court, opposing counsel and/or your client.
Forensic processes using “read only” technology mean the original drive will never be modified during the forensic recovery process. Additionally, we provide documentation of the process used during forensic recovery to support admissibility of evidence. While the decision regarding admissibility rests with the courts, our forensic recovery process is documented in such a manner as to withstand scrutiny.
In many cases, yes; this depends upon the type of device and if the data on the device has been subsequently written over. We can recover deleted email messages, documents and files for delivery in a format suitable for disclosure or e-discovery purposes.
We operate Monday to Friday, 9am to 5:30pm. We are not a 24/7 operation; however, we do prioritise time-sensitive legal deadlines. For most recoveries, you should expect to wait approximately three or four working days. Sometimes less.
The cost will depend upon what you are using (i.e. a standard single disk recovery) which would be from £300 and RAID or NAS devices from £500. Forensic recovery (documented, court ready) would begin at £800. All costs are plus VAT. We provide all jobs with a free diagnostic prior to any work being carried out. Prior to commencing any work we also provide all customers with a free, written quotation.
Yes. Our offices are located in Newcastle and we provide legal data recovery services to solicitors and law firms across Newcastle and the UK. If you have a device that is damaged or needs recovering please get a quote from us and then deliver it into our Quayside drop-off point; no appointment is needed. Alternatively if you would prefer to post your item(s), send them in fully insured from anywhere in the UK. Your data never leaves the UK at any stage.
Contact us to discuss your options for a free diagnostic and to receive a complimentary written quotation for the services that you require. All communications with us will be conducted under NDA and in-house. Wherever you need one, we create a documented chain of custody.