Redcar doesn’t have a specialist recovery lab, and very few places do; the equipment required for such an operation is extremely expensive, in excess of what most businesses turn over in one year. The easiest part of the process is getting your drive to us. As Newcastle Data Recovery, we have been recovering hard drives, solid state drives (SSDs), camera cards, NAS units and servers for customers in Redcar and Marske since 2002. It is not necessary for you to travel; you may send your device to us via post with full insurance cover, and we will return it back to you in exactly the same manner. Complimentary diagnostic, and in most cases you only pay if we recover your data.
Around 45 miles from the Redcar coast to the bench, so we have made sure that posting to us is simple, insured and fully trackable.
As well as its population of approximately 37,000 people, Redcar is home to Redcar and Cleveland College, as well as the growing offshore wind industry, the freeport and manufacturing from the process industries located at the Tees. The combination of these factors creates large amounts of valuable data that would be detrimental if lost, e.g. student dissertation and research projects, client project files and company records etc., as well as personal family photographs which were never backed-up. The loss of this data occurs when drives suddenly fail without warning.
While many hard drives fail to operate properly, they usually have all of the data you want intact. When a drive fails to work, the problem is nearly always something to do with the electronics (the logic board), the heads (read/write heads) or the file system (which may be damaged). There is rarely anything wrong with the data itself. What we need to do is simply lift that data off of the drive safely. As we are approximately 45 miles away, most customers will send their devices via fully-insured shipping. It’s easy, it is tracked and we pay for return shipping as well.
Data recovery since 2002. Free diagnostic report (in writing), fixed price quotation prior to commencing any work, and in most cases you only pay if we recover your data.
Most failed drives still have all of their information intact, but are unable to access the information due to faulty electronic components, head failure, or problems with the file system. The data on a drive is safe if it is lifted off carefully enough by someone who does this daily.
We are Newcastle Data Recovery, located approximately 45 miles from the coast at Redcar, and have successfully recovered just such data as yours for customers in both Redcar and Marske, since 2002. The distance to be travelled does not affect the end result, only the logistical aspects, which we make easy. Please send your device via fully insured and traceable post. And we will do the same with your returned item. A complimentary diagnostic service. A fixed price quote. In most cases you only pay if we recover your data.
There is no collection service, and none is required from you, because the post office offers fast, insured and trackable delivery services. You retain possession of the device at all times until you send it to us.
Give us a call or send a message about the issue with your device (or devices) and we’ll provide you with an estimate of what the recovery will cost and instructions on how to properly package it for shipping.
Make sure everything inside is wrapped well enough that there’s no possibility anything could get damaged during shipment. If the device has removable hard disk drives (laptops, NAS and servers), remove the drives and ship only those, making sure each is clearly labelled.
Use either Royal Mail’s Special Delivery or a courier. Please provide your full name, complete address (including postcode), mobile or landline number and e-mail so we may send you an initial quotation.
We will identify the problem within 48 hours after receiving your drive, recover your files, compare them to an original list of files (file verification) and then send your recovered data via free overnight shipping to Redcar on brand new media.
The posting time will take an additional one working day in both directions. Where urgent business cases arise, they are frequently given priority; please mention that when contacting us.
These are six common types of failures we receive from customers along the coast of Redcar.
These snapshots illustrate the type of recovery services we perform for our customers based in Redcar; each link will take you to the details.
A free diagnostic can begin once you’ve shipped your device to us. Tell us a bit about how this issue occurred; an engineer will evaluate your device and provide a confirmed written estimate of costs prior to any work being performed.
Before you post or drop off your device, please get a quote from us by phone or with the form. Once we receive your device, our recovery process can start. Safely pack your device, include your name and contact information within the packaging and ship it to us. After performing your free diagnostic, we’ll send you a written confirmation of the exact price of our services prior to starting any work.
If you decide to post it, we would advise using a trackable and insured postal service. Or if you prefer to drop it off, we are open Monday to Friday, 9am to 5:30pm, and you don’t need an appointment. Just pack the unit as described in step one before dropping it off.
Would you like a little more background information prior to sending it? Fill in the form to provide more details about your problem; an engineer will evaluate it and reply with a customised quote.
We’ll be in touch shortly. For anything urgent, call 0191 406 1051.
No. Our only lab and drop-off point is our base in Newcastle. From Redcar, you can either hand-deliver your hard drive to us on the Newcastle Quayside, or post it (fully insured and traced) and our engineers will take it from there. Approximately 45 miles from the coast at Redcar, we provide services to customers in Redcar, Marske and Saltburn. Don’t worry about travelling. Send your hard drive by fully insured and traceable post to us. And we’ll return your hard drive to you by the same method. The distance to be travelled has no bearing on the outcome.
Simply package your unit so that all parts are secure against movement. Then post it fully insured and traceable (Royal Mail Special Delivery or a courier). If posting laptops, NAS units and servers, remove the drive(s) first and ship only the drive(s), labelled with their corresponding order number. Please include your name, address, telephone number and e-mail so we can contact you when booking your unit in and providing an initial quotation.
In many cases, yes. However, do not attempt to turn the device back on (this may further damage it) nor blow hot air onto it, this too may further damage the device. Once you’ve sent it to us, we can determine if there is data recoverable. If your drive has encountered sand, salt or water then as long as the device was powered off whilst damp we can normally recover these devices.
We cover all areas of Redcar and the surrounding area; that includes Redcar, Marske, Saltburn, Guisborough, Skelton, Loftus and Eston. Our prices and service do not vary no matter where you live.
The majority of devices that we receive for recovery take approximately 3 to 4 working days to complete, along with the complimentary diagnostics typically being completed in less than 48 hours. The time it takes to send your item is usually around one extra day either way. As an example of price, standard USB drives and memory cards can cost as little as £250 + VAT (Value Added Tax), while standard hard drives and SSDs can cost as low as £300 + VAT and larger items such as RAID, NAS units or server systems start from £500 + VAT, always with a fixed written quote first.
We offer a free written diagnostic and an over two-decade track record of successfully recovering the irreplaceable. In most cases you only pay if we recover your data. There is no need to visit; just send it via a completely insured service from anywhere along the Redcar coastline.