Are you experiencing problems with an SSD or NVMe drive that is no longer recognised by your system, or a drive that has been rendered read-only? If so, please contact us. We have recovered all types of failed solid state drives (SSDs) and NVMe drives, whether they are SATA, M.2, PCIe etc., regardless of manufacturer: WD, Samsung, Crucial, Kingston, etc. We also recover them at both controller and firmware levels as well as NAND level.
If your SSD is no longer showing up as recognised, is displaying an incorrect size, or has been locked into read-only mode, turn it off and disconnect it from the system. A failing SSD continues to perform garbage collection and TRIM functions while on (powered), which can delete the exact information needed to recover from. Please do not continue to power cycle the SSD, nor format it, nor use any recovery software. The quicker you shut this device down the more of what we may be able to recover back.
These are the most common types of solid state drive (SSD) failure we recover from: controller failure; firmware failure; NAND failure; logical failures.
We offer data recovery services for every type of SSD and NVMe drive including: SATA; M.2; mSATA; U.2 and PCIe, regardless of age. We’ve found that most often the make and model of the SSD is irrelevant when determining whether there is still viable data stored within the device.
Types of SSD/NVMe drives: internal SSDs, external SSDs, add-in card SSDs, SATA, mSATA, M.2 SATA, M.2 NVMe, U.2 and PCIe. Brands of controllers: Samsung, Phison, Silicon Motion, Marvell and SandForce.
SSD recovery involves stopping the controller from actively wiping the NAND chip(s), repairing or replacing the controller or firmware, imaging the data from the NAND chip(s), and recovering your lost files.
Just tell us what went wrong with the SSD (it wasn’t detected, the wrong size was reported, you’ve been told it’s read-only, it just doesn’t want to boot). We will then diagnose the problem and give you a written quote, usually within 48 hours.
When connecting the SSD to our specialist equipment, we disable the SSD controller from performing garbage collection or TRIM operations during testing, therefore preventing the SSD from deleting your files while we are working.
If the SSD controller has died or the firmware has become corrupted, we either fix the faulty controller or bypass it, then recreate the mapping table which translates your file system onto the NAND.
In cases where the SSD mainboard (PCB) is dead we fix it. If we cannot revive the SSD controller we recover the data directly from the NAND. All of this requires an initial payment of 50% of the total cost.
After being able to access the SSD, we create a read-only clone of everything in the SSD on one of our specialist pieces of test equipment, carefully accessing weak NAND areas without stressing anything else.
We take that image and rebuild the file structure to extract your files and folders including data from the damaged or worn-out sections.
You have several options to receive your data; either you get a new portable drive with your data on it or you can download your data for free if your recovery doesn’t exceed 75GB.
All types of SSD and NVMe drives (Samsung, Crucial, WD, Kingston, etc.) will be recovered at the controller level, firmware level, and NAND level.
Tell us what happened and we’ll get back to you, usually within a working day.
We’ll be in touch shortly. If it’s urgent, call 0191 406 1051.
Only one flat rate for recovering one SSD/NVMe drive, along with a written quote prior to beginning recovery services after you receive a complimentary diagnostic.
List of some of our recent recoveries of all types of SSDs and NVMe drives including the controller level, firmware level, NAND level and physical failures. Identifying details are removed but each has been verified.
The controller on this device has failed. However, the NAND is still good. We were able to enter the drive in safe mode; rebuild the translation layer; and get back all of the data.
Firmware had dropped into safe mode. We repaired the modules. We imaged the drive read-only. All of the files are back.
This one had corrupt firmware and weak NAND. We rebuilt the translation layer (TL) and very gently imaged each chip to retrieve all of the files.
A typical “firmware” safe mode fail. We rebuilt the firmware, and the drive came back alive. Then we did an image of it, clean.
The board and controller were bad. We fixed the board and got to the NAND. We got almost all of the data off of it.
An impact caused damage to the board, however the flash was preserved. We were able to read the NAND directly and rebuild all of the data.
When you send the unit in for its free diagnostic, let us know what happened with the unit. An engineer will review the unit and confirm your quote in writing prior to starting on your recovery.
Before you post or drop off your device, please get a quote from us by phone or with the form. Once we receive your device, our recovery process can start. Safely pack your device, include your name and contact information within the packaging and ship it to us. After performing your free diagnostic, we’ll send you a written confirmation of the exact price of our services prior to starting any work.
If you decide to post it, we would advise using a trackable and insured postal service. Or if you prefer to drop it off, we are open Monday to Friday, 9am to 5:30pm, and you don’t need an appointment. Just pack the unit as described in step one before dropping it off.
Would you like a little more background information prior to sending it? Fill in the form to provide more details about your problem; an engineer will evaluate it and reply with a customised quote.
We’ll be in touch shortly. If it’s urgent, call 0191 406 1051.
What are the top things people ask when they want to recover their dead SSD or NVMe drives?
Most often, yes. If you’re seeing an SSD missing from the list of drives in your BIOS or from your operating system’s disk manager, this most often indicates that your SSD’s controller has failed. However, your data on the NAND flash itself is still there. On our specialised recovery equipment, we will either repair or bypass your SSD’s failed controller so we can extract your files from the flash memory.
This typically occurs because your firmware has transitioned to safe mode, and may display a name such as “SATAFIRM”. Although your data is on the NAND flash memory, we must first rebuild your firmware and translation layer before being able to image the drive and restore your lost files.
Yes. We recover both M.2 and NVMe drives (SATA and PCIe) in exactly the same way that we recover 2.5-inch SSDs. Common causes of failure include controller failure, firmware failure and NAND failures on NVMe devices.
Often, yes. And act as soon as possible if your device has become read-only, because the failing firmware or NAND could lock up at any time. Do not write anything else to this disk. Stop using it immediately. Send it in so that we can create an image of it while it still works.
The price to recover one SSD or NVMe drive is a flat fee of £300 + VAT. Recovery begins with a free diagnostic followed by a written quotation. If your recovery requires board-level or controller repair, we will ask for 50% of our quoted fee before commencing; thus in most cases you only pay if we recover your data.
On most jobs, yes. We require a 50% deposit upfront for all controller or board-level services. If we are able to successfully recover your data then you owe the remaining 50%. However, if we cannot recover your data then you will not be charged the remainder of the fee.
All makes and models. Samsung, Crucial, Western Digital, SanDisk, Kingston, SK hynix, Seagate, Kioxia, ADATA, etc. In every interface (SATA, M.2, mSATA, U.2 and PCIe). The brand of the device rarely impacts our ability to recover data from that device.
Sometimes, but it should be noted that with some exceptions, all SSDs have one thing different than HDDs when deleting files. Once files are deleted, they are removed from the flash memory via the TRIM function within seconds to minutes. Therefore, if you experience file loss or corruption, please stop using the affected drive immediately and contact us, the sooner we see it the greater likelihood of successful recovery.
No. When you turn back on a failing SSD, the controller can run garbage collection and TRIM in the background and destroy all data on that drive. Running recovery software on a failed SSD only risks causing additional damage to the drive. Turn it off immediately and contact us before running any other software.
Usually we perform most logical and firmware recoveries inside of 3 working days. However, as you would expect controller and NAND-level recoveries may take slightly longer, i.e. 3 to 4 working days (depending upon the drive), to complete. A free diagnostic will typically be completed within 48 hours. In an emergency situation we may be able to accelerate your case.
Drop off your SSD at our Newcastle location Monday to Friday, 9am to 5:30pm, or you can post it to us with full insurance. Place the SSD into a small parcel or padded envelope, seal it and include your name, your address, contact phone number and contact email details on an enclosed note so that we may be able to schedule it. After receiving your SSD we will complete a free diagnostics check and provide you with a written quotation prior to beginning any work.
A complimentary diagnostic; a fixed cost of £300 plus VAT per unit; and in most cases you only pay if we recover your data. Every type of solid-state drive (SSD), NVMe, etc., including all types of controllers, firmware and NAND, recovered in-house at controller, firmware and NAND levels. Recover your data today.