A straight answer, with none of the phone-quote guesswork. Data recovery starts at £250 + VAT, and your exact price is fixed in writing after a free diagnostic — with no fix, no fee on most jobs. Here's what each job type costs, what moves the price, and how not to pay more than you should.
Your exact price is set in writing after the free diagnostic — never before it.
Two drives with the same fault cost the same, whatever their capacity. What actually shifts the price is how the device failed and how involved it is to rebuild.
Logical faults — deleted files, corruption, a lost partition — are software-level work. Physical faults — failed heads, a dead board, NAND-level repair — call for donor parts and bench time, so they come in higher.
A single USB stick or card sits in the lowest tier; a single hard drive, SSD or laptop in the next; multi-disk RAID, NAS and servers higher again, because every disk has to be imaged and the array reconstructed.
RAID, NAS and SAN pricing turns on the number of disks, the RAID level, and whether a failed rebuild or controller has scrambled the configuration we then have to piece back together.
Some physical recoveries need a matched donor drive for heads or boards. That feeds into the quote, and it's why drive-level repairs carry a 50% deposit up front.
Starting prices by job type, before VAT. Your exact price is set in writing after the free diagnostic.
Where pricing begins for each device type, and what we recover. Tap through for the full detail and device-specific costs.
Recovery should never come down to a gamble on a vague phone estimate. Our pricing is set up so you always know where you stand: a free written diagnostic comes first, usually within 48 hours, so you learn exactly what failed and what's recoverable at no cost. Then you get a fixed price in writing — not a range, not a "starting from" — and no chargeable work happens until you say yes. On most jobs, if we can't recover your data you don't pay the recovery fee. The only exceptions are physical drive-level repairs, CCTV/DVR and forensic work, which absorb serious specialist time win or lose, and so carry a 50% deposit up front with the balance due only on success.
A headline price like "£49 data recovery" almost always shifts once the device is opened — the low number gets you through the door, then the real cost surfaces. Worse, a cheap provider that opens a failed drive outside a clean-air environment, or runs software on failing hardware, can render the data permanently unrecoverable before a specialist ever lays eyes on it. The price that counts is the fixed, written one you approve before any work — and the value lies in getting the recovery right first time, since there's rarely a second go at a failing drive. That's why we diagnose free, quote in writing, and recover everything in-house without outsourcing.
The pricing questions we hear most often.
It begins at £250 + VAT for memory cards and USB sticks, £300 + VAT for a single hard drive, SSD, laptop or Mac, from £500 + VAT for RAID and NAS, and from £1,250 + VAT for SAN and enterprise storage. Your exact price is fixed in writing after a free diagnostic, never guessed over the phone.
No. We price on the type of recovery and the work involved, not on how much data sits on the device. A 500GB drive and a 4TB drive with the same fault cost the same to recover.
No — prices are shown before VAT, which is added at the standard UK rate. Your written quote always sets out the total including VAT before you decide anything.
Yes. We assess your device free, usually within 48 hours, and tell you what failed, what can be recovered and the fixed price. There's no obligation to proceed.
The biggest factor is whether the fault is logical (deleted files, corruption, a failed array configuration) or physical (failed heads, a dead board, NAND-level work). Physical recoveries need matched donor parts and bench time, so they run higher and carry a 50% deposit.
On most jobs, if we can't recover your data you don't pay the recovery fee. The exceptions are physical drive-level repairs, CCTV/DVR and forensic work, which soak up serious specialist time whatever the outcome and so carry a 50% deposit up front.
The same flat £300 + VAT as any other single drive, with the diagnostic free and no fix, no fee on most jobs. Faults in the enclosure or its USB bridge are handled within that job rather than billed on top; where donor parts are needed, the usual 50% deposit toward parts and bench time applies.
Only you can put a value on the photos, the accounts, or the project folder — but the question needn't be answered blind. The diagnostic is free and produces a written quote alongside an honest recoverability verdict, so you decide with the real numbers in front of you; and with no fix, no fee on most jobs, an unsuccessful attempt doesn't cost you the fee. For irreplaceable data, one professional attempt is almost always worth more than the hardware ever was.
Start with a free written diagnostic. We'll confirm exactly what can be recovered and what it costs — then it's your call. Drop your device off in Newcastle, or post it in fully insured.