No phone quotes and no estimates that are “close enough”. Data recovery prices start at £250 + VAT, but we will provide a firm quote in writing after performing a complimentary diagnostic. In most cases you only pay if we recover your data. Below is information about our pricing model for different types of jobs, how prices move and how to avoid overpaying.
You will receive a written quote for the price to recover your data after we complete our free diagnostic check. You will never receive a written quote prior to receiving a free diagnostic check.
Regardless of size, two devices that exhibit the same type of fault will each incur the same cost. What does determine the cost is what caused the failure and how difficult it will be to recover from.
Software failures (logical) such as a file was deleted or corrupted or your partition was lost require only a software solution. Hardware failures (physical), such as a head failed or you need to replace the board or repair at the NAND level require additional hardware and bench time. Therefore they are more expensive.
The cheapest option would be a single flash drive or memory card. Next would be a single hard drive, SSD or laptop. Then come multiple disk RAID systems, NAS systems and server-based systems. All disks must be imaged, and the entire array must be rebuilt for all of these options.
For RAID systems, NAS systems and SANs, the cost is determined by the number of disks, RAID level, and if a failed rebuild or controller messed up the configuration so now we have to try to put everything back into place.
A matched donor drive is often required for some physical recovery tasks with heads or boards. The match requirement is factored into your quote. For that reason, all drive level repairs have an upfront 50% deposit.
Job type starting price; prices do not include VAT. The final price will be determined by a written agreement after the free diagnostics.
What specific price point represents where pricing begins for each device type, and what we can recover from each device type? Click on the links below for detailed information on the various costs associated with recovering different types of devices.
Never settle for a gamble when it comes to estimating the cost of recovering your lost data. Every client knows exactly where they stand with our pricing; you receive a complimentary written diagnostic (usually completed within 48 hours) before receiving a fixed price quote in writing. Once again, there is no chargeable work done by us unless you approve. With the exception of physical drive level repairs, CCTV/DVR and forensic work, for all other data recovery services, if we cannot recover your data, you do not pay the recovery fee. Physical drive level repairs, CCTV/DVR and forensic services require serious amounts of specialised labour regardless of whether successful or not. As such, these services require a 50% deposit upfront. The remaining balance is only due upon successful completion of the service.
Prices like “data recovery for £49” are usually very misleading. Once your device has been opened the low initial price will be replaced by the true price. Moreover, if an inexpensive data recovery company opens your failed device carelessly or runs programs off of a failing device they may make the data irreversibly lost before a professional even sees it. Therefore, the price you need to pay attention to is the written price of service you agree upon before anything happens. Since most data recovery companies do not get a second chance with a failed drive you should expect them to have success on their first try. This is why we offer free diagnostics, written quotes, and complete in-house recovery so that no third party is involved in our recovery process.
The most common pricing questions we receive.
Our minimum prices start at £250 plus VAT (value-added tax) for memory card and USB stick recoveries; £300 plus VAT for single hard drive, SSD, laptop or Mac recoveries; £500 plus VAT for RAID and NAS recoveries; and £1,250 plus VAT for SAN and enterprise storage recoveries. We give you a free diagnosis prior to sending you a written quote and do not guess what your price will be over the telephone.
No, our pricing will depend upon the type of failure, and the amount of labour required to complete the job. Recovery from a 500 GB drive and a 4 TB drive that both have the same problem costs the same.
No, all prices listed exclude the standard UK tax rate. All quotes will show the total price (including tax) prior to ordering.
Yes. Our assessment is completely free of charge and typically completed in less than 48 hours. After completing the assessment, we will provide you with an itemised list of what has failed, what may be recoverable, and the fixed price to perform the recovery. There is never any obligation to order services after receiving the assessment.
The largest variable is whether the fault is logical (i.e., deleted files, corrupted data, etc.), or physical (i.e., bad heads, dead board, etc.). Logical recoveries require significantly less bench time than do physical recoveries. As such, they tend to be lower priced. Additionally, because physical recoveries require matching parts to replace those that have failed, and also require additional bench time, they tend to be significantly more expensive. In addition to being significantly more expensive, due to the bench time and replacement parts, they also require a 50% deposit to begin the service.
If we cannot recover your information from most of the job types then you will not have to pay the cost of recovering the lost information. However, there are a few exceptions including physical drive level repairs (these take significant amounts of engineer time regardless of whether or not an issue was resolved), CCTV/DVR and forensic work (this also requires significant amounts of engineer time regardless of whether or not an issue was resolved) and all of these require a 50% deposit prior to commencement of our services.
A flat £300 plus VAT as if it were just a standard single hard disk drive unit, with all diagnostics done at our expense, and in most cases you only pay if we recover your data (in cases where there are faults with either the case or the USB bridge this will still be dealt with in conjunction with your original job rather than charged additionally). If we require donor parts then, as per normal practice, we would ask for a 50% deposit towards both parts and labour costs.
The value you place on those photographs, accounts or project folder etc., is up to you. But you don’t have to make that decision without having access to some of the relevant information. All of our diagnostics are completely free and produce a detailed written quote in addition to providing a genuine recoverability assessment, which means you get to make that decision based on factual evidence. And because in most cases you only pay if we recover your data, if we cannot recover your files then you won’t lose money due to the failed attempt. In fact when it comes to irreplaceable data, we are sure you will agree that one professionally executed recovery attempt is generally far more valuable than the actual cost of the hardware itself.
Begin with a completely free diagnostic that will outline exactly what may be recovered and how much it will cost. Then it is your choice. Once you have had a quote from us, you can drop off your item at our location in Newcastle upon Tyne, or send it by post using a carrier who has full insurance against loss or damage.