Once a server, RAID array or NAS drops out of service, time starts ticking. We offer in-house business-critical recovery services: RAID, SAN, VM and database; servers (physical/virtual), with a single point of contact, NDAs and invoicing included, and we ensure your data stays within the UK at all times.
Our internal team of engineers can recover RAID, NAS, SAN, servers, VMs and databases. If it’s business critical it goes to the top of the list, you have one person to deal with through the whole process, and NDAs and invoicing are standard.
Recovery of one server (failed disk), recovery of multiple disks (array) or all virtualised disks, recovered in-house and never shipped.
All levels of RAID (RAID 0, RAID 1, RAID 5, RAID 6, RAID 10 and RAID 50) on storage media SATA, SAS, and SCSI. Even when multiple disks fail.
NAS devices such as Synology, QNAP and Western Digital etc., on file systems Btrfs, ext4, ZFS, and SHR.
Rebuilding entire storage area networks and enterprise volume sets using images created from individual member disk recoveries.
Recovering both Microsoft Windows servers and Linux-based servers. Also recovering both VMware virtual machines and Hyper-V based VMs.
We repair and recover (not just copy) Microsoft SQL Server, Oracle and Exchange database files.
Recovery is possible in many cases if a server or volume has been hit with ransomware.
Dedicated pages: RAID; NAS; SAN; Servers; Virtual machines; Databases; Ransomware.
Since downtime can cost you money we prioritise all business level work as soon as you make that first call.
The engineer who works on your issue will be directly available by phone; there won’t be a call centre or scripted conversation.
Business-critical recovery work will be done first, as quickly as possible; we’ll provide you an honest turnaround time right away.
We’ll do a free diagnostic first. Once we have your diagnostics complete, we’ll create a fixed written quote prior to starting any chargeable work.
This works for most jobs; the only jobs which require a 50% deposit are the ones requiring a physical recovery or forensic recovery. The deposits go towards parts and labour.
Your business data will be managed at a level sufficient enough to withstand being scrutinised: all managed in-house and located within the UK, all of which is kept confidential.
For more information about how we manage your data, please view: Data security & confidentiality.
Working with us as a business is very simple. We will provide an invoice to your company and accept purchase orders. For our established accounts, payment terms are net 30 days. A 50% deposit is required for physical recoveries, DVR recoveries and forensic recoveries for donor parts and bench time. The remaining balance will be due upon a successful recovery of data. All costs incurred prior to a successful data recovery will be itemised and documented prior to commencing work, ensuring that you understand what charges have been made.
We have recovered data from companies of all sizes, including those that are subject to compliance obligations. Regardless of the sector, all of this work stays in-house, remains confidential and takes place within the UK, with an NDA or documentation of chain of custody wherever required.
A safe and secure way from failure to proven recovery of data.
Contact us either by phone or email about what has failed; then we will provide you with advice as to the safest course of action that can be taken.
Send the drives via insured postage or drop them off. We determine the fault and what is recoverable.
You get a written quotation for a specific amount and an estimated time frame (turnaround) prior to commencement of any chargeable work.
We do all recovery in-house. We verify your returned data and send it back to you in new encrypted media or via secure download.
A free diagnostic can begin once you’ve shipped your device to us. Tell us a bit about how this issue occurred; an engineer will evaluate your device and provide a confirmed written estimate of costs prior to any work being performed.
Before you post or drop off your device, please get a quote from us by phone or with the form. Once we receive your device, our recovery process can start. Safely pack your device, include your name and contact information within the packaging and ship it to us. After performing your free diagnostic, we’ll send you a written confirmation of the exact price of our services prior to starting any work.
If you decide to post it, we would advise using a trackable and insured postal service. Or if you prefer to drop it off, we are open Monday to Friday, 9am to 5:30pm, and you don’t need an appointment. Just pack the unit as described in step one before dropping it off.
Would you like a little more background information prior to sending it? Fill in the form to provide more details about your problem; an engineer will evaluate it and reply with a customised quote.
We’ll be in touch shortly. For anything urgent, call 0191 406 1051.
Answers that quickly help answer many of the common questions we receive.
Yes. Priority will be given to business critical jobs; and we will provide you with an honest turnaround estimate as soon as possible. We operate from Monday to Friday, 9am to 5:30pm. While this isn’t a 24 hour operation, our urgent business requests are first in line.
Yes. For established accounts we offer 30 day payment terms via invoice or purchase order. A 50% deposit towards parts and lab fees is required prior to beginning physical, DVR or forensic recovery. The remaining amount is due upon successful completion of the recovery.
Absolutely. We are registered with the Information Commissioner’s Office (ICO) and follow all GDPR guidelines. An NDA is included at no additional cost for all commercial clients and a documented chain of custody can also be supplied. All work is completed in-house and your information is never sent outside of the United Kingdom.
Remove the drives, label them by their bay number, etc., and ship the drives separately (do not include the enclosure, controller, etc.). As we will image each drive read-only and then build the array virtually, there will be no writes to your data.
No, we do not collect drives at your site; all recoveries are done in-house. This provides the greatest amount of security and offers the best opportunity for successful recoveries. Drives may be dropped off or shipped via a trackable service that is fully insured; you don’t need an appointment, but please get a quote from us first.
The cost depends upon the system: RAID/NAS from £500 + VAT; virtual machine and database systems from £800 + VAT; SAN systems from £1,250 + VAT; a complimentary diagnostic along with a written quote prior to beginning any work. In most cases you only pay if we recover your data.
Get in touch with us to receive a free diagnostic of your problem and a written quote. Any information that you provide will be stored within our company premises in the United Kingdom and kept completely confidential; all business critical devices will be prioritised.