If you have lost access to one of your wallets (forgotten password, a few missing seed words, wallet file was deleted, corrupted or stored on a failing drive), we may be able to assist you in recovering the access. As we work exclusively for the rightful owner we will recover or repair your wallet data and assist you in regaining access to your wallet should sufficient information survive.
If you’ve lost access to your own wallet, please stop guessing at new passwords; this may cause irreversible locking of your wallet and also please do not use a drive that you think has failed or that held a deleted wallet file. The more information you’re able to provide, including what you know about past passwords, partial seed phrases, which wallet software you used, and/or any existing backup(s), the better our ability to help. Here’s one important caveat: we’ll only be able to help the rightful owner get back into their own wallet; we won’t be able to undo blockchain transaction history, or otherwise recover crypto you’ve already sent to a scammer or incorrect address. Anyone claiming they can “get your money back” is likely running a scam. Also, if someone claims you are owed money but first have to pay them to release the funds, that’s also a scam. Please contact law enforcement regarding such scams.
When recovering wallets, they generally fall into one of several categories. In many instances when enough of the wallet survives, we may have options to get you back in.
There are many crypto recovery companies and individuals who make false claims about what they can recover from damaged wallets. What follows is the truth: If there is enough information remaining in your original wallet, we may be able to assist; however, some damage to wallets truly cannot be repaired, regardless of how much money someone wants to charge.
If you have been scammed, or sent cryptocurrency to the incorrect wallet address, there are no reputable services that can “reverse” this transaction, and therefore, anybody claiming they can do so is committing another form of fraud. The only assistance we provide is helping the rightful owner get back into their own wallet. Prior to doing any type of work, we will give you an honest assessment of our ability to complete your task.
We are able to use the primary wallet software and file types of all of the major cryptocurrencies. The type of cryptocurrency and the brand name of the wallet will rarely determine whether we can recover a wallet’s data if there is still something left to work with.
Wallets that run on desktop computers (including laptops) and/or software · wallet.dat files · keystore files · BIP39 seed phrases · paper wallets · backup wallets · the major coins and tokens.
Recovery begins when we confirm the wallet is actually your wallet. Then comes honesty about the chance of successful recovery. Once we’ve successfully recovered or repaired your wallet’s data, we’ll assist in rebuilding your access to your account using the remaining pieces of information. Never do we guess blindly at your password or touch someone else’s wallet.
Please describe to us what happened to your wallet and what remains. We’ll verify the wallet is indeed your wallet, assess the potential options, and tell you clearly if recovery of your wallet is possible.
If the wallet file has been deleted or has become corrupted because the hard drive is failing, we will create an image of the failing hard drive, then attempt to recover or repair the damaged wallet.dat or keystore first.
First, we need to know what exists that could be used to regain access to your wallet (e.g. a partial seed phrase, a remembered password sequence, an older backup) and what is missing.
Once we have this information, and where enough remains, we then restore as much access as possible to your wallet by either completing a partial seed using all of the available combinations or restoring a password based upon the information you provide about how you remember it.
The recovered wallet’s authenticity is confirmed (i.e. will it open?) and your identity is verified; your keys and funds remain yours at all times during this process.
Once we’ve transferred the recovered wallet and associated access methods to you safely and confidentially, we delete all copies of the same on our systems.
If no sufficient information exists to restore access, we’ll let you know immediately instead of billing you for something that cannot be accomplished.
For the rightful owner, we are able to obtain access to their wallet again by either restoring or recovering the wallet file or accessing or repairing a partially remembered password or seed if there is enough remaining to do so.
Tell us what happened and we’ll get back to you, usually within a working day.
We’ll be in touch shortly. If it’s urgent, call 0191 406 1051.
No hidden fees, no charge to start working on your case: simply a free evaluation followed by a written quote prior to beginning our services.
Examples of some recent successful wallet recoveries. Details are intentionally left vague and/or kept confidential.
We imaged the drive, extracted and repaired the damaged wallet.dat and were able to open the restored wallet on the original owner’s password. The owner was able to log into their account without changing anything.
We reconstructed the correct seed based on what the owner told us, matched it to the wallet in question, and then allowed them to access the wallet again.
Using the pattern of characters and the things the owner could remember from the pattern, we were able to retrieve their original password and open their wallet. We did not do anything else but rely on the owner’s own memory.
The owner’s hardware wallet had failed. Two of the recovery words were also unclear. We were able to reconstruct the owner’s valid seed phrase and put the wallet into use with a new device. Access was restored.
When you send the unit in for its free diagnostic, let us know what happened with the unit. An engineer will review the unit and confirm your quote in writing prior to starting on your recovery.
Before you post or drop off your device, please get a quote from us by phone or with the form. Once we receive your device, our recovery process can start. Safely pack your device, include your name and contact information within the packaging and ship it to us. After performing your free diagnostic, we’ll send you a written confirmation of the exact price of our services prior to starting any work.
If you decide to post it, we would advise using a trackable and insured postal service. Or if you prefer to drop it off, we are open Monday to Friday, 9am to 5:30pm, and you don’t need an appointment. Just pack the unit as described in step one before dropping it off.
Would you like a little more background information prior to sending it? Fill in the form to provide more details about your problem; an engineer will evaluate it and reply with a customised quote.
We’ll be in touch shortly. If it’s urgent, call 0191 406 1051.
The most common questions asked by users regarding recovering a cryptocurrency wallet.
Sometimes (depending on how much remains intact), whether it’s a deleted wallet file, corrupt wallet file, or drive failure, yes. Wallet files can often be recovered or restored. Even partial information such as part of the seed phrase, or even just a few characters of the password you used, may allow us to assist you to regain access to your wallet. However, if everything truly has been lost, and you cannot use any remnants to try to create some sort of recovery, then the truth of the matter is nobody can.
Absolutely not, and that matters. Crypto transactions are irreversible; therefore, no one will ever recover your lost cryptocurrency if you have already sent it away or if it has been stolen. Any person claiming to recover or obtain an amount of money which you have had previously lost or stolen is likely running a scam. We only assist owners in regaining access to their wallets.
Often, yes, when you have a memory of it: how long it was; some characters on it; or how you normally create password combinations. With the things you can remember we can help recover it. We will never claim that we can do anything with strong, completely unknown password combinations; this is unrealistic and we will be honest, we cannot do it.
Frequently. If you have only lost, misspelled, or scrambled just a few words, the general layout of a seed phrase typically provides enough information to allow us to identify the correct version of your seed phrase and allow you access again. The more words you provide, the better your chance of getting back into your account.
Yes, that is plain old data recovery. We image the drive and then extract the wallet.dat or keystore file from it and fix it as necessary, so it works again in your wallet software using your login credentials.
Don’t give away your whole seed phrase or private keys to people you have no confidence in. That’s one way many people lose their cryptocurrency. For file recovery, we will not require your seed phrase or private key. If we are reconstructing a partial seed or password for you, we will clearly explain what we need from you and why. Also, we want to assure you that you will be in complete control.
Fair question. We’re a well-established Newcastle-based data recovery company. We have a physical office and an actual telephone number. Before we even begin recovery work, we’ll do an assessment as to if we can realistically recover your lost files. We’ll always let you know if you should expect us to be able to recover your files. There is never going to be a situation where we ask you to pay a fee up front to attempt to recover stolen funds. This is just something we cannot assist you with. Finally, we only provide a quote when we truly believe that there is some potential for recovering your files.
Just your wallets. We check who owns each wallet before we do anything with it, and we will not try to access a wallet if it isn’t yours. Taking control of some other person’s wallet, without their authority, is not something we would ever do.
All major coins and types of software wallets and file formats (Bitcoin Core, Electrum, Exodus, MetaMask and others) including wallet.dat files, keystore files, and BIP39 seed phrase files. The format of the wallet and type of the coin are rarely relevant to determining if the data can be recovered.
Typically, even though the device is no longer working, when you have your original recovery seed, and you use this to move your wallet to a brand-new device, you may be able to recover from a forgotten PIN or a non-functioning Ledger or Trezor. In cases where some of your seed is missing, we can generally help recover some or all of your seed, but in most other instances (where the seed has been lost) there will be very few viable alternatives, depending on the device. In either case, we always give you our honest assessment as to how likely we are going to be successful, and we only work on devices that belong to you.
Free assessment. After you submit your information, we provide a free assessment of your possibilities. Then, if there is a possibility of recovering your wallet, we provide a quote based on what has been lost and what remains, but only when we believe recovery is feasible. You receive a written quote prior to starting work and you never pay an up-front fee to pursue a “lost cause.”
This means yes, in the truest sense of the word “bitcoin wallet recovery”, which includes recovering wallet.dat files, keys and seed backup data from dead hard drives, phone memory cards, USB sticks and old computers. As a charge for this service, we provide a written quote for a fixed fee based on bench time, never as a percentage of your remaining balance. And as far as anyone can say honestly, once a wallet’s password and seed are both truly lost, then that wallet cannot be cracked.
A free evaluation, an honest answer to whether it is possible for us to help, and recovery of access to your wallet file or data where enough survives, but only if you are the legitimate owner. Contact us today.