Answer a couple of quick questions about your faulty hard drive, SSD, memory card, USB stick or RAID. We'll tell you the likely fault, what to do right now to protect your data, and an instant indicative price — with no phone call needed.
Built around the faults we come across most. Your answers stay in your browser — we only hear from you if you decide to get in touch.
Our pricing goes on the type of device, not on how much data you've lost. Every job starts with a free diagnostic and a written quote — with no fix, no fee on most jobs.
All prices exclude VAT. Multi-disk RAID arrays and RAID rebuilds may be quoted higher — always confirmed in writing after the free diagnostic, before any work starts.
Answer a couple of quick questions to get your likely fault, urgent safety advice, and an instant indicative price.
Bring it to our Quayside drop-off, or post it in insured with the printable shipping form. We run a free diagnostic and confirm your exact quote in writing.
Once you approve the quote, we recover your data and return it either on a new external drive or through a secure cloud download. No fix, no fee on most jobs.
Yes — the tool is completely free, with no sign-up and no payment details. It runs entirely in your browser, so we only hear from you if you decide to make contact. The in-house diagnostic on your actual device is free as well.
It gives an accurate indicative price from your device type, which covers the large majority of recoveries. A few cases — a physically damaged memory card needing chip-level work, or a complex RAID rebuild — can come in higher. We always confirm your exact price in writing after the free diagnostic, before any work starts.
On most jobs, if we can't recover your data, you don't pay the recovery fee. We spell out exactly what applies to your case in your written quote, so there are no surprises.
Box up your media and either drop it off at our Quayside drop-off, Monday to Friday 9am to 5:30pm, or post it in fully insured. Download and print the shipping form above, add your details, and slip it in the package along with your name, address, phone number and email so we can book it in.
Switch it off at once and leave it off. Clicking or grinding is nearly always a physical head or motor fault, and every minute powered on risks more damage. Run the diagnostic above for tailored guidance, or call 0191 406 1051 right away.
Yes. All work is carried out in-house, and every recovery is treated as confidential. We're glad to sign an NDA for sensitive or commercial jobs on request.
Tell us what you've lost and we'll get back to you, usually within 30 minutes during the day.
We'll come back to you shortly. For anything urgent, call 0191 406 1051.
Drop your device off or post it in with the shipping form, and we'll confirm your exact quote after a free diagnostic. Rather talk first? We're only a phone call away.