Please answer two quick questions regarding your faulty hard drive, solid state disk (SSD), memory card, flash drive/USB stick, or RAID. We’ll let you know our best estimate as to where the issue lies; recommend immediate steps to help protect your data; and give you an instant approximate price quotation based upon the specific type of unit, without the need to make a telephone call.
Based upon the types of issues that we see most often. The information you provide remains within your web browser; we don’t hear anything from you unless you choose to contact us.
Pricing is determined by the type of device and not the amount of data that has been lost. Each project begins with a complimentary diagnostic and a written quotation, and in most cases you only pay if we recover your data.
Prices are exclusive of Value Added Tax (VAT). Quotations for multi-disk RAID arrays and RAID rebuilds can be charged at a higher rate; all quotations are provided in writing prior to commencing any work following the complimentary diagnostic.
We have two short questions for you, which will give you your most probable problem area, immediate safety instructions, and also an instant estimated cost for the work.
After that, bring your faulty item to our Quayside drop-off. Alternatively send it to us by insured post using the printable shipping form which can be downloaded once you have completed the initial assessment. We will run a complimentary diagnostic test and provide a written confirmation of your exact price quotation.
If you accept our quotation, we will recover your lost data and return it to you either on a brand-new external hard drive or via secure access to a cloud-based storage facility. In most cases you only pay if we recover your data.
Absolutely yes. The entire process for this diagnostic tool is completely free and requires absolutely no registration nor entry of your credit card information. This tool operates exclusively within your web-browser environment. Therefore, the only time we are able to see any response from you would be when you elect to communicate directly with us after receiving your results. The in-house diagnostic on your actual device is free as well.
It provides you with an approximate cost based on your devices’ types that will cover the large majority of all data recovery processes. A few cases, such as chip-level repair for a broken memory card, or a very complicated RAID array, may be more expensive. In every case, we provide written confirmation of what your costs are going to be, once we have completed your free diagnostic evaluation and before any work starts.
In most cases, you will not be charged for our recovery services unless we can successfully recover your lost files. Your quote will clearly outline which of these conditions apply to your individual situation, therefore avoiding any possible misunderstandings.
Package your media and choose to drop it off here at the Quayside drop-off location (Monday to Friday, 9am to 5:30pm) or send it via postal services using full insurance coverage. First download, then print out the shipping form and fill in the required information and include this with your contact information (name, address, telephone number, and e-mail) in the package so we can book it in.
Switch it off immediately and do not use it again until further notice. The act of clicking or grinding usually indicates either a faulty mechanical head or motor. Each passing minute that the unit is in operation may increase the amount of potential damage to the unit’s components. Please refer to the tool above to run the diagnostics specific to your particular situation, or simply contact us at 0191 406 1051 for immediate assistance.
Yes. We carry out all work internally, and each file recovery job is treated in confidence. If you require an NDA (non-disclosure agreement) for sensitive or business-related data loss we would be happy to sign one for you.
Tell us what you've lost and we'll get back to you, usually within 30 minutes during the day.
We'll come back to you shortly. For anything urgent, call 0191 406 1051.
Once you have your quote, drop off your device or post it in with the shipping form and we will provide you with a confirmed price quote after performing a complimentary diagnostic test. Or, if you prefer, just give us a call and we’ll discuss your options before receiving a quote.