Our courier network is our branch network. A tracked box will get your failed drive, SSD, RAID set, NAS disk(s), memory card or laptop to the bench, wherever you are in the UK, where it will be diagnosed free within 48 hours of receipt and a written quote will be provided prior to starting on repair.
Whether we are able to successfully recover your data has nothing to do with the distance to us and everything to do with the quality of the equipment and engineers working on your job. A next-day courier will put any UK postcode within one box of us.
So first things first: where do I send it?
Once you have had a quote from us, send your package to Newcastle Data Recovery, Rotterdam House, 2nd Floor, 116 Quayside, Newcastle, NE1 3DY, using a courier that tracks parcels (and insures them), like Royal Mail. Put an identifying note with your name, address, email and phone number inside the package. Alternatively, use our shipping form and send this with your package instead. The note will schedule your unit as soon as we receive the package.
Please do not send caddies, cables and power supplies unless they are directly involved in your failure. For example, when sending an external hard drive, the entire enclosure provides additional support; however, bare drives, memory cards and sticks require no further support than shipping in their packaging.
A minute of your time will virtually eliminate the shipping risk.
Single drives and SSDs need a sturdy package with packaging that completely eliminates movement. Bubble wrap around the drive, then fill the space around the bubble wrap. Mark each of the RAID and NAS disks with its bay or slot number, and keep them separate from one another so they do not contact each other; normally the chassis and controller can remain with you. Cards and USB sticks are okay taped to a cardboard insert enclosed in a padded envelope; if a USB stick breaks into two pieces, post both parts in the same bag. A water-damaged drive is the only exception to these rules: post the wet drive sealed in plastic while still moist, as drying is what begins the corrosion.
Nothing will happen to your drive until you approve it.
Your device is immediately booked into our diagnostics queue; we will assess all failures free inside of 48 hours. Once completed, a formal written quotation outlining exactly what failed; what may be recoverable; along with the total amount to repair your data (in most cases you only pay if we recover your data) will be sent to you. For physical drive level repairs (e.g. head swap, board rebuild etc.), a 50% deposit towards donor parts and labour will be required. The remaining 50% will only be due when your data has been successfully restored. Once complete, your files will be returned to you on new media, with the shipping arrangements included as part of your original written quotation.
And while you might be considering sending or taking it to someone closer by: much of what is referred to as ‘local’ repair is actually being sent by post; many local stores will accept the drive from you and then immediately forward it to a specialised lab for service. In either case, using our services eliminates one of those steps.
A free diagnostic can begin once you’ve shipped your device to us. Tell us a bit about how this issue occurred; an engineer will evaluate your device and provide a confirmed written estimate of costs prior to any work being performed.
Before you post or drop off your device, please get a quote from us by phone or with the form. Once we receive your device, our recovery process can start. Safely pack your device, include your name and contact information within the packaging and ship it to us. After performing your free diagnostic, we’ll send you a written confirmation of the exact price of our services prior to starting any work.
If you decide to post it, we would advise using a trackable and insured postal service. Or if you prefer to drop it off, we are open Monday to Friday, 9am to 5:30pm, and you don’t need an appointment. Just pack the unit as described in step one before dropping it off.
Would you like a little more background information prior to sending it? Fill in the form to provide more details about your problem; an engineer will evaluate it and reply with a customised quote.
We’ll be in touch shortly. For anything urgent, call 0191 406 1051.
Not nearly as much as you would imagine. A hard disk drive’s read heads are “parked” away from the data surface while the drive is powered down. As such, typical handling knocks will never impact the data surfaces during normal transportation. If you lock it up in a rigid case and book a tracked and insured delivery method, it will arrive with us in the same condition that it departed; hard disks arrive here daily under these conditions.
Free diagnostic takes place within 48 hours of receipt and your written quote will provide a timeframe for the actual job itself. Single drives usually take days to turn round. RAID sets and servers can take longer. Urgent jobs can be flagged when you get in touch.
No matter how many feet away a device is located, memory cards and USB devices cost £250 +VAT; and single-unit (internal, external, laptop or Mac) hard-drives cost £300 +VAT. Multi-disk RAID, NAS and server jobs are priced after completing a free diagnostic. Our pricing structure is clearly outlined on our pricing page.
Yes, of course; if you’re local enough you can bring it to Rotterdam House (2nd Floor, 116 Quayside) in Newcastle Monday to Friday, 9am to 5:30pm. You don’t need an appointment, but please get a quote from us first. For those that aren’t local to Newcastle, the post route allows everyone access to the same team of engineers, with the same pricing structure regardless of which way your device arrives in Newcastle.
Get a quote, send it to us today, and you’ll receive a complimentary written diagnosis from one of our engineers within 48 hours of receiving it here in Newcastle, with no payment required until you agree to proceed.