Has your PC or laptop stopped working (won’t turn on), had an accident (dropped) or has lost some files? We will restore your files from all makes of Windows PCs and laptops, including but not limited to Dell, HP, Lenovo, ASUS etc. In nearly all cases when your PC or laptop won’t turn on the hard drive is intact with all the files still on the drive.
If your laptop or PC will not start (continually blue screens or continually restarts prior to loading Windows), stop attempting to boot up. Each time you attempt to boot up you cause damage to the failing drive, also any “Windows repair tools” you use can erase the files you wish to have restored. Do not reset your PC, reinstall Windows or run chkdsk. Disconnect the drive and send it to us. Many modern computers are now using BitLocker encryption. Ensure you locate your recovery key as this may be stored within your Microsoft account.
From laptops that won’t boot through PCs frozen with a blue screen, these are the main types of laptop and PC failure that we perform recovery on: start-up, physical, logical and encrypted.
All manufacturers of laptops and desktops pass through our system: Dell, HP, Lenovo, ASUS, and all others; gaming rigs, ultrabooks, custom built systems, etc. Most machines have a removable drive which can be accessed and worked upon directly.
Dell, HP, Lenovo, ASUS, Acer, MSI and Microsoft Surface · gaming PCs, ultrabooks, all-in-ones and custom desktops · SATA and NVMe SSDs and 2.5 inch hard drives · NTFS and BitLocker. Most laptops and computers will have a removable drive that we can work on directly; we’ll let you know if yours has soldered storage.
Recovery of laptops and PCs is more often than not about recovering the internal hard drive or SSD. First, we remove the hard drive or SSD, then we create a “mirror” (image) of the original contents of the drive while never writing anything new onto the original drive. Once complete, we restore your files from this exact replica of the original drive. Before restoring your files we also repair the failing drive as needed.
Please provide us with details about your laptop or PC failure, i.e. won’t turn on, won’t boot, dropped, deleted files. We will provide a free written quote based upon our diagnostic report, usually within 48 hours.
Take the removable drive out of the laptop or computer yourself (SATA or NVMe) and send it to us by itself; do not send in the computer as we don’t open laptops or computers. A dead machine does not matter when working on the drive directly. If the drive needs mechanical repair or board work, we charge 50% of the fee before we begin.
If the drive has a mechanical, electronic or firmware fault, we fix it, with heads swapped and controller rebuilt prior to any data reading.
The specialist hardware takes a read-only image of the drive, reading weak or damaged areas gently. A failing drive is never stressed further.
If the drive is BitLocker-encrypted and you have the recovery key, we unlock it. Then we rebuild the NTFS file system from the image to recover your files and folders.
We get your documents, photos and files back and make sure they actually open and are complete before any of this returns to you.
Your recovered files and data are returned to you in the form of a new drive(s), or you may choose to directly download your data at no cost for recoveries that do not exceed 75 GB.
All makes of laptops and PCs (Dell, HP, Lenovo, ASUS etc) have been recovered by us, by removing the drive, repairing it where needed, and reading it from a read-only image to bring your files back.
Tell us what happened and we’ll get back to you, usually within a working day.
We’ll be in touch shortly. If it’s urgent, call 0191 406 1051.
All laptops and PCs recovered at a fixed price. Includes free diagnostic and written quote prior to any work being performed.
Several recent laptop and PC recovery projects where all systems were either unbootable, non-responsive, or the physical medium (drives) had been physically damaged, dropped or deleted. Details redacted to protect identities. Every result verified.
The motherboard failed but the NVMe SSD was good so we used that as the source device and copied everything off of it.
The hard disk drive heads were bad after the fall. We installed donor heads onto the existing platters and then copied all of the data from the old platters to recover the lost data.
There was something wrong with the Windows install that hid the data. We got an image of the SSD and were able to recover all the files.
The drive was healthy; all data was still present. We successfully imaged it and recovered the folders immediately.
The motherboard was bad and damaged from corrosion; however, the SSD was removable and the damage was limited to the motherboard. We removed it and were able to recover all of the files on it.
Little had been written over what was on the drive. After imaging the drive, we were able to carve back the documents and photos so they could be recovered.
When you send the unit in for its free diagnostic, let us know what happened with the unit. An engineer will review the unit and confirm your quote in writing prior to starting on your recovery.
Before you post or drop off your device, please get a quote from us by phone or with the form. Once we receive your device, our recovery process can start. Safely pack your device, include your name and contact information within the packaging and ship it to us. After performing your free diagnostic, we’ll send you a written confirmation of the exact price of our services prior to starting any work.
If you decide to post it, we would advise using a trackable and insured postal service. Or if you prefer to drop it off, we are open Monday to Friday, 9am to 5:30pm, and you don’t need an appointment. Just pack the unit as described in step one before dropping it off.
Would you like a little more background information prior to sending it? Fill in the form to provide more details about your problem; an engineer will evaluate it and reply with a customised quote.
We’ll be in touch shortly. If it’s urgent, call 0191 406 1051.
Some common questions that we get asked when it comes to recovering a laptop or PC.
Generally, yes. There generally will be either a board or power issue with a computer that does not turn on, but the disk containing all of your files should be good. Once you remove the disk and send it to us, we will copy (image) it to another system, and then extract all of the files from it. So it is unlikely that a non-working computer will prevent you from getting back into your files.
Rarely. When a computer gets stuck in a ‘spinning dots’ mode, an automated repair loop or ‘no bootable device’, most times it’s because there’s a problem with the drive itself or the operating system was corrupted. But that has nothing to do with whether your files were damaged. As soon as you ship the drive to us, we’ll create an image of what’s left on the disk and pull out everything we can.
Yes, usually, as long as you’re dealing with a hard disk drive (HDD). If you hear clicking from a HDD after dropping it, it is likely because one of the read/write heads has been knocked off track, although the disks themselves that contain your files are probably still okay. We use our bench to fit the matching donor heads and image the disk. Please don’t try to start up the computer again, however; each time you do, you increase the chances that something bad will happen to your files.
Probably not, depending on how quick you can get in touch with us. Deleted files generally remain on the disk until they are overwritten by new data. Do not use the laptop or PC again. Contact us as soon as you can; the quicker we can make a copy (image) of the hard drive the greater our chances of recovering everything.
The cost to recover one laptop or PC is a flat rate of £300 plus VAT. We start out with a complimentary diagnostic and a written quote. If the drive is failing or needs to be physically repaired we require 50% of the recovery fee up front; therefore in most cases you only pay if we recover your data.
Yes, almost all machines: for hardware or failing hard drive work we ask for a 50% down payment up front to do the job and then charge the balance once you are sure that we have actually recovered your data; if we cannot, then you are not charged for the entire job.
We support every brand: Dell, HP, Lenovo, ASUS, Acer, MSI, Microsoft Surface etc. Laptops and desktops (PCs) using both SATA and NVMe drives. Most computers will have a removable drive and we will work from there; however, some brands may have soldered in storage which we would inform you of prior to working on your machine.
Generally, yes. It is very unlikely that simply forgetting your Windows login password would somehow magically encrypt your files. So if you give us the drive, we’ll be able to get your files back. The one exception is when you’ve got a Windows laptop that uses BitLocker (a common feature on newer machines), and BitLocker automatically encrypts the entire hard drive. For these cases, we’d need the recovery key (which Windows sometimes stores in your Microsoft account under your devices). Without this key, nobody (including ourselves) will be able to unencrypt your files.
Yes, usually. There are several ways to become locked out of your files while leaving them on the drive. Typically they include being infected with a virus, having a corrupted user profile, failing to complete an update or running into other issues that prevent access. In cases like these, if the file system is still accessible, we’ll attempt to recover all of your documents and photos. However, ransomware that locks you out of your files does require a different level of treatment; please reach out to us for further information regarding that type of situation.
In most instances, jobs will usually complete within 2 to 3 working days. Jobs that require the drive to have mechanical repair (i.e. repairs to the drive itself) or board level work will typically run a day or two longer; 3 to 4 working days depending on the parts required. We also endeavour to provide free diagnostics within 48 hours where possible and we often move urgent cases ahead of other orders as they come in.
First, please extract the hard drive or SSD from the laptop or PC, then send us only the drive. We do not open laptops or computers to remove drives. If you live in Newcastle, you can drop off the drive with us Monday to Friday, 9am to 5:30pm. If you cannot make it to our office during these times, you may post it to us fully insured. When posting please include your full name, street address, telephone number, email and your BitLocker recovery key if applicable, so we can book the unit in and quote prior to commencing any work.
We include a complimentary diagnostic assessment. In addition our standard price for each machine is a fixed £300 plus VAT, and in most cases you only pay if we recover your data. With regards to recovering data from failed or damaged Windows laptops and desktop PCs, we have successfully completed all makes. Start your recovery now.