Call us, email us, or drop your device off. You'll deal straight with the people who do the recovery — not a call centre — and you'll always have a clear, fixed price before any chargeable work starts.
We don't run a collection service — and you won't need one. Pick whichever suits you, and we'll email the moment your device is booked in.
Bring your device to us at Rotterdam House, Newcastle NE1 3DY, Monday to Friday, 9am to 5:30pm. Enclose your full name, full postal address, phone number and email address, and we'll handle the rest. If you can print, click the shipping form below and include it with your device; if not, a slip of paper with your details is fine. Once your media is diagnosed we'll get in touch with the results.
Send your device by tracked, fully insured post. Pack it well, tuck your full contact details inside — full name, full postal address, phone number and email address — and we'll handle the rest. Once your media is diagnosed we'll get in touch with the results.
Tell us what you have lost and we will get back to you, usually within 30 minutes during the day.
We'll come back to you shortly. For anything urgent, call 0191 406 1051.
Outside Newcastle? We have locations in cities across the UK — go straight to your nearest team.
Get an instant estimate online, or call and talk it through first. Either way, you'll have a clear price before anything happens — and you can read exactly how the process works beforehand if you'd like.