Whatever method you prefer (phone, email or dropping off) you will communicate directly with the engineers undertaking the recovery on your device, and you will receive a clearly defined fixed price quotation prior to commencement of any further chargeable recoveries.
We operate no collection services, nor will you require one. Once you have had a quote from us, simply choose the most convenient option for yourself, and we will immediately send an email once your device has been scheduled into our diary.
Please bring your device to us at Rotterdam House, 2nd Floor, 116 Quayside, Newcastle, NE1 3DY; you don’t need an appointment. Our office hours are Monday to Friday, 9am to 5:30pm. We will need your full name, a complete postal address, telephone number and e-mail address. The balance of the process is then handled by us. There is a printable shipping form below; if possible please include this with your device. Alternatively, you can simply write your name and contact information on a piece of paper. After analysis of your media we will be in contact regarding the diagnosis.
Simply post your device via a tracked delivery system which includes insurance. Ensure your device is properly packaged, include your full contact details (full name, full postcode and address, telephone number and e-mail address) inside the packaging, and we will take care of the rest. Once your media is diagnosed we will notify you of the outcome.
Tell us what you have lost and we will get back to you, usually within 30 minutes during the day.
We'll come back to you shortly. For anything urgent, call 0191 406 1051.
You can either go online and see the prices right now, or you can give us a call so we can go over everything before we start working on your hard drive. You will know exactly what you are going to pay before we even touch your device, and you will also know exactly how the process works.
Once you have had a quote from us, just come by and drop off your device at our location (Rotterdam House, 2nd Floor, 116 Quayside, NE1 3DY); there’s no need for an appointment. We are open Monday to Friday, 9am to 5:30pm. Alternatively, you can ship it to us via a tracked postal service.