Losing data is stressful enough on its own, without the added worry of who might see it. We comply fully with UK data protection law, we're on the ICO register, and every recovery is carried out in-house by our own engineers — your files stay in our care throughout, and never leave the UK.
On the ICO register and GDPR compliant. Your drive is handled only by our own engineers, kept confidential throughout, and securely wiped from our systems once it's back with you.
We comply fully with UK data protection law — the UK GDPR and the Data Protection Act 2018 — and we're registered with the Information Commissioner's Office. Any personal data we handle during a recovery is processed lawfully, held securely, and used only to complete and return your recovery.
Every recovery is carried out by our own engineers. We never pass drives to a third party or send them abroad — something that's surprisingly common in this trade, where some firms simply hand your drive on to another lab. Your device stays in our care from the moment it arrives to the moment it's shipped back.
Every recovery is handled discreetly. We're glad to work under a non-disclosure agreement at no extra charge, and your files — and the very fact you needed us — stay between us. Recovered data and any findings go only to you, or to whoever you tell us to share them with.
For legal, HR, insurance and forensic matters, we can supply a documented chain of custody so the handling of your device holds up to scrutiny. Where it's called for, our forensic recoveries can be carried out to a court-ready standard.
While your recovery is under way, your data is stored securely and access is restricted to the engineers on the job. Once it's finished and returned — on fresh encrypted media or by secure download — the recovered data is securely wiped from our systems. We keep no copies.
Fast answers to the questions we hear most.
Yes. We're registered with the Information Commissioner's Office under number ZC173784, which you can check on the ICO website at ico.org.uk. We're fully compliant with the UK GDPR and the Data Protection Act 2018.
Completely. Every recovery is handled discreetly by our own engineers, your files stay private, and we're glad to sign a non-disclosure agreement at no extra charge. Recovered data is securely wiped from our systems once it's back with you.
No. Every recovery is done in-house by our own engineers, and your data never leaves the UK. We never hand drives to a third party or send them abroad, unlike some firms that quietly subcontract the actual work.
Yes, at no extra charge. Just say the word and we'll have an NDA in place before we start. It's routine for ransomware, forensic, legal and HR cases.
Your data comes back on fresh encrypted media or by secure download, your original device is returned too, and the recovered data is then securely wiped from our systems. We keep no copies.
Yes. For legal, HR, insurance and forensic matters we can supply a documented chain of custody, and where it's required our forensic recoveries can be done to a court-ready standard.
Only as far as the work makes unavoidable. Proving a recovery worked means opening a sample of files, and rebuilding a file system means seeing its names and folders — nobody reads your content beyond that. A single engineer handles your job, we're on the ICO register (ZC173784) under GDPR, and an NDA can be signed before anything even arrives.
The good ones are, and the safeguard is method rather than a promise: media is imaged read-only on arrival and every operation runs against that copy, so your original can't leave in worse shape than it came. When picking anyone, look for a real premises you could visit, a written quote before any work, plain no-fix-no-fee terms, and a straight answer to ‘who actually does the work?’
Whether it's a sensitive business matter or irreplaceable personal files, your data is in safe, UK-based hands. Start with a free diagnostic, or talk to us about putting an NDA in place.