Losing your data can be stressful enough. Add in the additional stress of who may have access to it and you can start to understand why working with a reputable company is so important to you. We comply completely with UK data protection laws. We are registered with the Information Commissioner’s Office (ICO) and all recoveries are performed in-house by our own engineers. Your files will always remain in our care during the course of the recovery process. They will never leave the United Kingdom.
We are on the ICO register and GDPR compliant. The data on your hard drive will be stored exclusively by our engineers and will be kept confidential until the point that your drive is returned to you. At this time, we will use secure methods to remove all of your data from our system.
We are compliant with all applicable UK data protection laws (the UK GDPR and the Data Protection Act 2018) and are listed as a registered organisation with the Information Commissioner’s Office (ICO). All personal information that we collect or process in relation to a recovery will be done so in accordance with appropriate legal provisions; will be held safely; and will only be used to effectuate the completion of the recovery and/or its return.
All recoveries are completed by one of our engineers. As such, your hard drive or other storage media will never be sent to a third-party laboratory or outside the United Kingdom. Unfortunately, there are many companies in this industry that do just that: they send off your hard drive to a third-party laboratory to complete the recovery process. Your hard drive will remain in our care from when you drop it off until it is returned to you once the recovery has been completed.
Your recovery will always remain private. We’ll happily sign a non-disclosure agreement at no cost to you; your files (including the fact you used us) are never shared. Data recovered from the job and results of our findings will only be delivered to you or whomever you instruct us to send it to.
A documented chain of custody will be supplied for your item for legal, HR, insurance and forensic uses, thus providing proof that your item was handled in a manner that would hold up to scrutiny. In addition, if required by you, the forensic recovery process can be completed to a court ready state.
Access to your data is limited to the engineer(s) who are performing the recovery while the recovery is being performed; once the recovery has been completed and returned (on new encrypted media or through secure download), the recovered data is securely removed from our system. No copy of the data will remain with us.
Answers that quickly help answer many of the common questions we receive.
Yes. We are registered with the UK’s independent regulator of information rights, the Information Commissioner’s Office (ICO), registration number ZC173784. You can verify this by visiting www.ico.org.uk. In addition to being registered, we operate within both the principles of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Absolutely. All recoveries are performed in complete confidence by one of our own engineers; all of your files remain confidential to you. Additionally, we would be happy to enter into a non-disclosure agreement (NDA) prior to commencing any recovery process without any additional cost. Once returned, all data will be securely erased from our system(s).
No. All of our recoveries are performed exclusively by our own engineers in-house; your data will always remain in the United Kingdom. Unlike many other companies who quietly outsource the actual recovery of your drive(s) to overseas based third parties, we do not do this.
Yes, at no extra charge. Simply inform us of your request, and we shall include a standard NDA as part of the process prior to starting any recovery work. This is common practice particularly when dealing with ransomware attacks, forensic investigations, legal cases, and HR related matters etc.
The data will either come back on a new device that has been encrypted, or through a secure file transfer. In addition, your original device will be given back to you, and the data which was recovered will be securely deleted from all of our systems. No copies are kept at all.
Yes. Where there is a need to prove who had access to your data (for legal, HR, insurance or forensic purposes), we are able to provide a documented chain of custody, and where necessary our forensic recovery services may be conducted to meet standards suitable for use as evidence in court.
Only insofar as the process requires it. To prove that a recovery was successful, one has to open some files in a sample and rebuild a file system by viewing its name and folder structure; none of this constitutes reading your content beyond that. The same engineer that does your job will handle all aspects of it. We are registered with the Information Commissioner’s Office (ICO) (ZC173784), and follow the terms of GDPR. An NDA can be signed prior to delivery of your device.
The quality service providers are based on methodology rather than promises of quality; they image the media as read-only when it arrives and all operations are run against this image, therefore the customer’s original will be in no worse condition at departure than it was upon arrival. Any time you choose an individual, look for a physical location which may be visited, a written quote prior to any work being performed, clear terms such as ‘in most cases you only pay if we recover your data’ and a direct answer to ‘who performs the actual labour?’
Regardless if it is a sensitive business issue or irreplaceable personal records, your data is safe with us in the UK. Contact us for information on starting a free diagnostic assessment, or to discuss placing an NDA in place.