We are not a nationwide franchise using a Tyne and Wear postcode; we are an independent data recovery service working from the city centre (Rotterdam House), recovering hard drives, solid state drives, RAID arrays, NAS storage devices, and servers in-house since 2002. You can bring your device into our office or send by post. All of our customers will receive a free diagnostic and a written estimate prior to commencing any work; in most cases you only pay if we recover your data.
At Rotterdam House, central Newcastle, we are available to accept physical drops Monday to Friday, 9am to 5:30pm. For all other customers who would prefer to use insured postage to send their drives to us, this is also accepted.
There are approximately 1.1m residents in Tyne and Wear’s five boroughs (Newcastle, North Tyneside, South Tyneside, Gateshead and Sunderland), three major universities (Newcastle, Northumbria and Sunderland) and many industries including digital and games, offshore and subsea engineering, automotive (Nissan) and professional services. All these sectors produce substantial amounts of valuable data which would cause significant problems if lost. This includes dissertations and research projects, client work and case files, business records and family photographs that were never backed-up. In all cases this data resides on hard drives that may fail without warning.
Most of the time, there will be no problem with the data on the hard drive. This is usually because the failure was caused by an electronic fault, a head crash or file system error rather than a failure of the actual data. All that’s needed is to carefully remove the data, which is something that our experienced engineers do every day. We’re based on the Quayside in Newcastle, therefore you can either deliver the device to us personally, or send it by post, whatever works best for you.
Data recovery since 2002. Free diagnostic report (in writing), fixed price quotation prior to commencing any work, and in most cases you only pay if we recover your data.
This is what we do here in Tyne and Wear; we’ve done it since 2002. Our engineers work entirely in-house and as such, every single recovery will be completed within the UK. We deal with everything, from hard drives and solid state disks (SSDs), right through to USB memory sticks, camera cards, Macs, laptops, RAID systems, network storage devices (NAS) and server/database environments.
As we are local, you have an option that many of the national companies cannot provide; bring your device into our office in Tyne and Wear personally during office hours, Monday to Friday, 9am to 5:30pm. Or alternatively send via postal service. In either case, we complete a free written diagnostic prior to providing a fixed price quotation; and in most cases you only pay if we recover your data.
Whether it is one small camera card or a large multi-disk RAID array, each links to the details.
We are local so you may drop off your unit personally and go over what happened (or post it) as needed.
Give us details of the device and what has gone wrong, and we will give you an estimate of how much it will cost before you even have to visit or post anything.
Come visit us with your device or just the drive for laptops, NAS and servers at our location in Tyne and Wear, Monday to Friday, 9am to 5:30pm. Alternatively you may also post your device or just the drive for laptops, NAS and servers to us fully insured.
Our engineers then assess it, usually within 48 hours, and provide you with a fixed quotation before they do any work on it.
Our services include recovery; verification against a file listing; and collection in person or delivery to your premises by shipping on fresh storage.
If you drop off your device with us rather than posting it, this also means you avoid the need to pay postage. Many urgent business needs can also be given priority; simply let us know when you make contact with us.
A free diagnostic can begin once you’ve shipped your device to us. Tell us a bit about how this issue occurred; an engineer will evaluate your device and provide a confirmed written estimate of costs prior to any work being performed.
Before you post or drop off your device, please get a quote from us by phone or with the form. Once we receive your device, our recovery process can start. Safely pack your device, include your name and contact information within the packaging and ship it to us. After performing your free diagnostic, we’ll send you a written confirmation of the exact price of our services prior to starting any work.
If you decide to post it, we would advise using a trackable and insured postal service. Or if you prefer to drop it off, we are open Monday to Friday, 9am to 5:30pm, and you don’t need an appointment. Just pack the unit as described in step one before dropping it off.
Would you like a little more background information prior to sending it? Fill in the form to provide more details about your problem; an engineer will evaluate it and reply with a customised quote.
We’ll be in touch shortly. For anything urgent, call 0191 406 1051.
We are located at Rotterdam House (2nd Floor, 116 Quayside) in the heart of central Newcastle (NE1 3DY). You can hand-deliver your item Monday to Friday, 9am to 5:30pm, or post your item to us; either option comes with a complimentary written diagnostic and a fixed price quote prior to beginning any work.
Yes, that is one of the advantages of using a local Tyne and Wear company. Bring your device to our Tyne and Wear location Monday to Friday, 9am to 5:30pm. For laptops, NAS units and servers, remove the drive(s) from the unit first and then bring in just the drive(s), clearly labelled. It’s worth calling ahead so we can be ready for you and give you a likely price.
Just about every piece of hardware that holds data (hard disks, SSDs, USB flash sticks, SD and camera cards, Macs and MacBooks, Windows laptops and PCs, external disks, RAID systems, NAS boxes, servers, VMs and databases). From accidental deletions or formatting to clicking disks, water damaged or physically failing storage media, failed arrays and ransomware attacks on your machine, we will provide a complimentary diagnosis.
All engineering is performed in-house by our own engineers, and we do not send out work to outside contractors. This has been our policy since 2002.
Yes. Most of the time. We require a 50% deposit (up front) on all drive level repairs, and the remaining balance will only be collected if we are able to recover your lost data. In other words, if we cannot recover your lost data, you will not receive the remainder of the invoice. The free written quote that you receive prior to beginning any work outlines these details.
The cost is dependent upon the type of equipment or issue you are having; in general: memory card or USB stick faults start at £250 + VAT; hard drive or SSD failures start at £300 + VAT; RAID, NAS or server faults start at £500 + VAT. Each job starts off with a complimentary diagnostic and a fixed quote in writing; therefore you will always be aware of what our costs will be prior to commencement of work.
We provide a complimentary diagnostic report; in most cases you only pay if we recover your data; and over two decades recovering the irreplaceable from the heart of the city. Drop off at Rotterdam House or send via postage.