A clear, no-surprises route from your first quote through to your recovered data — with a fixed written price before any work begins, and no fix, no fee on most jobs. Here's every step, start to finish.
You always know the price before we start, and on most jobs you only pay once we've recovered your data.
Exactly what happens, from the moment you ask for a quote through to the moment your files are back with you.
Start with our online quote tool. Tell it your device and what's gone wrong, and you'll get an instant estimate of the likely cost — no waiting, no obligation. It's the quickest way to gauge where things stand before anything leaves your desk.
Get the device to us one of two ways: drop it off in person at our Newcastle location, or post it to us fully insured. We don't run a collection service. Pack it so it can't shift in transit — and for a RAID or NAS, take the disks out yourself and mark each with its bay position. The enclosure and controller can stay with you.
Our own engineers examine the drive to pin down exactly what's failed and what can be recovered. You then get a fixed written quote — your custom price for the job — normally inside 48 hours. Nothing chargeable happens until you sign it off, and most jobs are no fix, no fee.
Once you approve the quote, the recovery begins — imaging the drive, repairing physical faults, and rebuilding file systems or arrays as required. Every step is carried out in-house by our own engineers; your drive and your data never leave our hands.
We return your recovered files whichever way suits you best — copied onto fresh media and posted back, or made available through our secure download service so you can reach it straight away. On no-fix-no-fee jobs, you settle up only once your data is safely back with you.
Whatever the device and whatever's failed, these stay the same.
You always get a written quote before any chargeable work. No estimates that creep upward, and no surprises on the final invoice.
Both the diagnostic and the recovery are handled by our own engineers.
Your files stay confidential from the moment they arrive to the moment they're back with you, handled only by our own engineers.
On the majority of recoveries, if we can't get your data back you don't pay the recovery fee. A handful of specialist jobs need a deposit, which we'll always agree with you first.
Get an instant estimate online, or call and talk it through first. Either way, you'll have a clear price before anything happens at all.