Every step of the way, from quote to recovered data, a clear no-surprise route with a fixed written price before any work starts, and in most cases you only pay if we recover your data. Here’s every step:
On most jobs, you only pay when we’ve successfully recovered your data (you always know the cost before we begin).
Exactly what happens from the moment you ask for a quote to the moment that your files return back to you.
Use our online quote tool as a starting point. Simply tell it your device and what has gone wrong and you’ll get an instant estimate of the likely cost, no waiting required and no obligation. This is the fastest way to determine where things stand at your desk without leaving.
Once you have your quote, please send your unit to us using either of the following methods: Either drop it off in person at our Newcastle offices (no appointment needed), or post it to us fully insured. We do not operate a collection service. Please ensure that all components are securely packed so as they cannot move around during transit; please also remove all disks from a RAID or NAS and mark which disk is placed in what bay. The enclosure and controller remain with you.
One of our own engineers examines the drive and determines exactly what has gone wrong and what data can be retrieved. From this information we create a firm fixed price quotation for the work, your customised price for the project, usually within 48 hours. No charges will be made until you authorise payment, and in most cases you only pay if we recover your data.
When you accept the quotation, we start the recovery process (we will image the hard drive, repair any hardware issues and rebuild the file system(s) and array(s), etc.) and each of those steps is done by our in-house engineers. Your hard drive and data do not leave our hands.
The files that have been recovered from your hard drive are returned to you using either shipping a new disk with the recovered files, or by posting them to our web site where you may securely download them at your convenience. In most cases you only pay if we recover your data, and you pay upon receipt of the files.
These four items remain consistent regardless of what type of hard drive has failed, and how it failed.
A written quote is provided prior to any chargeable work being carried out. Estimates are generally based on the specifics of the problem, but should never include room for increasing costs. Therefore, there are never any surprises when receiving the final invoice.
Both the diagnostics and recoveries are performed by our own engineers.
The confidentiality of your files is maintained from the time that they enter our system until the time that they leave and are returned to you. Only our engineers will handle your files.
In most cases, if we are unable to recover your files, then there is no charge for the recovery. There are a small number of specialist jobs where a deposit needs to be made; however, this is something that we would discuss with you prior to proceeding.
You can receive an immediate quote online or speak with us over the phone to go through the details. Regardless of whether you choose to proceed via either method, you will be provided with a clear and complete price before any work commences.