We undertake a lot of data recovery for research groups and universities, and academic data is often irreplaceable. We are based in Newcastle and carry out university and research data recovery throughout Newcastle and the UK: if a research array has crashed, a departmental server has gone down, or a student’s hard disk has died weeks prior to submitting their work, we will recover the data in-house, using our own engineers, with confidentiality. Your data will never leave the UK.
We recover and repair research RAID and NAS storage, departmental server and student computer drives. All recovery and repairs done by our engineers are done confidentially, under GDPR compliance and within the United Kingdom.
Recovered in-house from your own storage systems, including your student thesis drive. All work is kept completely private.
Your years of research data, as well as all of your dataset(s) and analysis are still stored on failed research drives, arrays and/or storage systems.
Shared research and administrative data on departmental and lab servers and RAID arrays.
NAS units such as Synology and QNAP (and many others), which you use for research and group storage.
The external drive or laptop of a PhD or final-year student that has given out prior to the thesis being submitted.
Data recovered from laboratory equipment, microscopes and acquisition PCs, stored locally but now inaccessible due to failing local storage devices.
Administrative documents and databases have been recovered and handled accordingly as per the UK GDPR.
Also: RAID; NAS; Servers; External drives.
All research data and personal information is treated confidentially and in accordance with the UK GDPR.
For more information about how we manage your data, please view: Data security & confidentiality.
An unsuccessful experiment may be repeated; many years of data collected is unlikely to be able to be repeated, therefore we treat it in that manner. We frequently find ourselves recovering data that supports a whole PhD, a multi-year grant or a dataset that could not possibly be collected again. Therefore, all drives are imaged in read-only mode prior to accessing any data, failed arrays are rebuilt virtually so no modifications are made to your original drives, and we recover as much data as is physically possible. Working under time constraints because you need to submit or report on your research or grant deadlines? Let us know at contact time and we will prioritise the job.
Secure route from failure through to verification of successful handover of data.
Contact us over the phone or via e-mail about the problem that occurred, and we will guide you on the best possible option forward.
Either drop off the media or send it to us, fully insured; then, we will verify which of those files and data may be recoverable.
We provide a fixed, written quote prior to commencing any fee-based recovery process, as well as a time frame for completion prior to starting any recovery service(s).
We do all recovery in-house. We verify your returned data and send it back to you in new encrypted media or via secure download.
Other areas we provide service to include: Legal • Healthcare • Finance • Business & enterprise.
A free diagnostic can begin once you’ve shipped your device to us. Tell us a bit about how this issue occurred; an engineer will evaluate your device and provide a confirmed written estimate of costs prior to any work being performed.
Before you post or drop off your device, please get a quote from us by phone or with the form. Once we receive your device, our recovery process can start. Safely pack your device, include your name and contact information within the packaging and ship it to us. After performing your free diagnostic, we’ll send you a written confirmation of the exact price of our services prior to starting any work.
If you decide to post it, we would advise using a trackable and insured postal service. Or if you prefer to drop it off, we are open Monday to Friday, 9am to 5:30pm, and you don’t need an appointment. Just pack the unit as described in step one before dropping it off.
Would you like a little more background information prior to sending it? Fill in the form to provide more details about your problem; an engineer will evaluate it and reply with a customised quote.
We’ll be in touch shortly. For anything urgent, call 0191 406 1051.
Answers that quickly help answer many of the common questions we receive.
Yes. The disks are imaged as read-only and then rebuilt virtually. This is possible whether one drive has failed or multiple drives have failed. Simply remove the drives from their enclosures, mark the bays they came from (bay #), and ship them to us without the enclosure.
Yes. Very often this is what people hire us to do. We will recover data from failed external hard drives and/or laptop computers. Please advise your submission date when you contact us, and we will make sure that the job gets moved up the priority list.
Yes. Our recovery process is performed exclusively by our internal engineers within the United Kingdom. Your data will be processed here and will not leave the country. In addition to being registered with the Information Commissioner’s Office (ICO) and compliant with General Data Protection Regulation (GDPR), we also offer a non-disclosure agreement (NDA). If you require either an NDA for your organisation or if you need additional protection for your research please let us know.
Yes. We are able to create invoices directly payable by your university or department or accept purchase orders with payment terms of 30 days on approved accounts.
No, we don’t recover on site or perform on-site collection. Send us your drive(s) fully insured, or drop them off. For a research array, remove the drives and send the individual disks alone.
Pricing varies depending on the unit: single drive units are priced at £300. RAID and NAS systems start at £500, all plus VAT. Free diagnostics and written quotes apply to all of these types. In most cases you only pay if we recover your data.
Yes, we provide recovery services for universities and research institutes in Newcastle and throughout the UK. Once you have had a quote from us, bring your drives to our Quayside drop-off point (no appointment needed) or send via post (fully insured). Your data will never leave the UK under any circumstances.
A free diagnostic and written quote; all work is done in-house. Confidentiality assured. Work remains within the UK.