A disk failure left a ReadyNAS volume offline — recovered by imaging the members and rebuilding the array away from the hardware.
A Netgear ReadyNAS whose volume had dropped offline after a disk failure and a botched resync.
We assessed each disk individually rather than touching the live array. One member had failed, while the rest were healthy but held an array that the failure had knocked into a degraded, unmountable state. As with any multi-disk system, the safe route is to copy every disk first and carry out the actual reconstruction away from the original hardware.
Each member was pulled and imaged separately — the failed one on a DeepSpar Disk Imager to draw the maximum from a struggling drive, with the PC3000 for any firmware-level work. From the images we reassembled the X-RAID array in software, recovered its parameters and rebuilt the layout, then mounted the btrfs file system to read the data out. Working from images meant the original disks were never written to, so the reconstruction itself carried no risk of further loss.
From the rebuilt volume we checked the agency's projects, client assets and archives opened correctly, then returned everything on fresh media.
The agency's full shared store — active projects, client assets and archives — was recovered and returned after seven working days, with nothing written to the original disks. The wider point is the one we make about every NAS: redundancy guards against a single disk failing, but it's no substitute for a backup, because the array as a whole can still go down.
DeepSpar DDI · PC3000 — imaging and recovery carried out in-house. Every job is imaged before any recovery work begins, and the original media is never written to.
Send us your device for a free diagnostic, and tell us a little about what happened — an engineer will review it and confirm your exact quote in writing before any work begins.
Getting your data back begins with getting the device to us. Pack it up safely, pop your contact details inside, and send it over — once we’ve run the free diagnostic, we’ll confirm your exact price in writing before any work starts.
Posting it? A tracked, insured service is what we’d recommend. Rather drop it in? You’re welcome Monday to Friday, 9am to 5:30pm — just package the device up as above first.
Want a bit more detail first? Fill in the form with more about your issue and an engineer will review it and send you a custom quote.
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Yes — Synology, QNAP, Netgear and others. We image every disk read-only and rebuild the SHR, X-RAID or Btrfs volume away from the box, never on the original disks.
From £500 plus VAT, no fix, no fee on most jobs, with a fixed written quote first.
No — a rebuild is when most data is lost. Power it down, remove the disks labelled in order, and send them to us.
Start with an instant online quote, or call and talk it through with us first. You'll have a clear, fixed price before any work begins.