Your personal data (name, number) will be used to contact you about your hard drive, which contains possibly decades worth of memories. This is all of what we collect, why we collect it, how long we retain it, and how you can request changes to this information.
Last updated 6 October 2026.
Your contact details. The information required to initiate the process includes name, e-mail, telephone, and return shipping address (if applicable). This information may be submitted via the on-line diagnostic, through our contact form, via e-mail or by telephone.
The contents of your device. Recovery refers to a read-through of every sector on each medium so as to determine which sectors contain your files. It is impossible for us to predict ahead of time which sectors contain your files. We do not view your files, create an index of them, nor do we utilise them for any purpose other than to restore your original files to you.
| Quoting, and doing the recovery | To perform our contract with you |
| Payment and accounting records | Legal obligation |
| Website analytics | Your consent — see cookies below |
| Defending a legal claim | Our legitimate interests |
If a device has your health record or other special category personal data, we rely on establishing or defending a legal claim, or your explicit consent.
The recovery is done in-house. The device itself will never be transmitted to another partner laboratory, and no one else will have access to your personal data. The device along with all your information remains in the UK.
Only four of our partners are required to process some of our data, namely: our website hosting company; courier services for tracked returns (only name and address); our accountants and payment processor; and Google Analytics if you opt into using it. We don’t sell any of your data nor share it for marketing purposes. We disclose data only when required by law.
Google may process your analytical data outside of the UK; however, this is done pursuant to the UK addendum to the standard contractual clauses. Nothing else is ever processed or shared outside of the United Kingdom.
| Recovered data on our systems | Wiped 30 days after you confirm you have it, or sooner on request |
| Enquiries that do not become jobs | 12 months |
| Job records and invoices | 6 years — the limitation period, and HMRC's requirement |
| Analytics | 14 months |
At any point you are able to request a copy of the information that we keep about you, to correct it or delete it; to suspend any further use of it; to obtain a transferable version of it; to object to its use by us on grounds of our legitimate interest or to withdraw your consent.
Contact us at: Rotterdam House, 2nd Floor, 116 Quayside, Newcastle upon Tyne, NE1 3DY. Or phone 0191 406 1051; there is no charge for this and we will respond to your query within one month.
If you think we’ve got something wrong then let us know so that we may correct it. You can also contact the ICO via their website (ico.org.uk/make-a-complaint) or telephone them on 0303 123 1113.
The banner does not retain anything until you decide whether you wish to allow cookies from the website. Once a choice has been made, the banner will remember this as a single entry on your own device.
By accepting our Google Analytics cookie, we will be able to see how many people visit each page on this website, and where visitors come from. However, if you choose to reject our cookie, the script is never requested; the code will never be sent to your browser and thus never be loaded. It is never used to identify you.
Newcastle Data Recovery is the business name of Easy Data Recovery Ltd, a Northern Ireland company No. NI625698 located at Rotterdam House, 2nd Floor, 116 Quayside, Newcastle upon Tyne, NE1 3DY. This company is the data controller and is registered with the Information Commissioner’s Office under reference number ZC173784.
No computer program makes decisions based on your individual circumstances. All quotes are made by an engineer who personally reviews your hard drive. It is up to you as to whether or not you wish to provide us with your details; however, we cannot quote, recover or return your data without your contact information. When our privacy policy changes, the date displayed at the top of this page will change accordingly.