A failed drive in Durham doesn't mean a trip to London or a faceless national lab. We're Newcastle Data Recovery — just down the A1(M), Around 15 miles away — recovering hard drives, SSDs, camera cards, NAS units and servers in-house for since 2002. Drop it off in Newcastle on your way through, or post it in. Free diagnostic, no fix no fee on most jobs.
Around 15 miles and 25 minutes from Durham to the bench — post it, or drop it off in person.
Durham has around 50,000 people in the city, Durham University, and higher education, law and professional services, and a growing research sector. Between them they generate a great deal of data that would be painful to lose — dissertations and research, client work and case files, business records, and the family photographs nobody thought to back up. It sits on drives that fail without warning.
Most failed drives still hold their data perfectly. The fault is almost always in the electronics, the heads or the file system — not in the data itself. It just needs lifting off safely, by people who do this every day. We are about 15 miles away on the Quayside, so dropping the device in is easy — but posting it is just as good, and we pay the return.
Recovering data since 2002. Free written diagnostic, a fixed quote before any work begins, and no fix, no fee on most jobs.
In most cases, it isn't. The majority of "dead" drives still hold their data intact — the fault is in the electronics, the heads or the file system. The data simply needs lifting off safely, the first time, by someone who does this every day.
We're Newcastle-based, Around 15 miles down the A1(M), and we've recovered exactly this kind of data for Durham customers for since 2002. Because we're close, you have options: drop your device off at our Newcastle location if you're heading that way, or post it in fully insured. Every job starts with a free diagnostic and a fixed quote, and on most jobs it's no fix, no fee.
Four of the jobs we see most often from across the city.
Durham is close enough that many customers simply drop the drive in — but the post is just as easy if you'd rather not travel.
Call or message us with the device and the fault. We'll give you a likely price up front.
Bring your device — or just the drive for laptops, NAS and servers — to our Newcastle location Mon–Fri 9am–5:30pm, or post it fully insured.
We assess it, usually within 48 hours, and send a fixed written quote before any work begins.
We recover, verify against a file listing, and you collect in person or we post it back on fresh storage.
Drop-offs skip the post entirely. Urgent cases can often be prioritised — just ask when you call.
A snapshot of what we handle for Durham customers — each links to the detail.
Genuine client stories from our two-decade testimonial archive.
I would highly recommend Newcastle Data Recovery to anyone needing a Professional Data Recovery Service. My Toshiba Laptop failed while on the train one afternoon. There was no warning and it did not get dropped. Newcastle Data Recovery recovered everything from Toshiba Laptop within 48 hours. I was relieved as I am a self employed graphic designer and I had an Illustrator project on the hard drive.
We had a portable Western Digital Passport hard drive that was dead and would not connect to PC. I would like to say that the Recovery service was perfect from start to end, they managed to recover most of the data that we needed which was great.
Send us your device for a free diagnostic, and tell us a little about what happened — an engineer will review it and confirm your exact quote in writing before any work begins.
Getting your data back begins with getting the device to us. Pack it up safely, pop your contact details inside, and send it over — once we’ve run the free diagnostic, we’ll confirm your exact price in writing before any work starts.
Posting it? A tracked, insured service is what we’d recommend. Rather drop it in? You’re welcome Monday to Friday, 9am to 5:30pm — just package the device up as above first.
Want a bit more detail first? Fill in the form with more about your issue and an engineer will review it and send you a custom quote.
We’ll be in touch shortly. For anything urgent, call 0191 406 1051.
We're based in Newcastle, Around 15 miles down the A1(M) — roughly 25 minutes from Durham. We've recovered data for Durham and North East Gilesgate customers from there for since 2002. You can drop your device off at our Newcastle location Monday to Friday, 9am to 5:30pm, or post it to us fully insured.
Whichever suits you. Durham is close enough that many customers drop the drive in on their way through Newcastle — bring just the drive for laptops, NAS and servers, labelled. If you'd rather not travel, post it fully insured and tracked. Either way you get a free diagnostic and a fixed quote first.
Everything that stores data: hard drives, SSDs, USB sticks, camera cards, Macs, laptops, external drives, RAID arrays, NAS units, servers and databases. From formatted cards and dropped drives to failed arrays and ransomware, it's worth a free diagnostic.
All of Durham and the surrounding area — including Durham City, Gilesgate, Neville’s Cross, Framwellgate Moor, Belmont, Bowburn and Brandon. The service and pricing are the same wherever you are.
Most jobs are recovered within 3 to 4 working days, with the free diagnostic usually done inside 48 hours. As a guide, USB sticks and memory cards start from £250 + VAT, hard drives and SSDs from £300 + VAT, and RAID, NAS and servers from £500 + VAT — always with a fixed written quote first, and no fix, no fee on most jobs.
Free written diagnostic, no fix no fee on most jobs, and over two decades of experience just 13 miles away. Drop it off in Newcastle, or post it in fully insured.