If you are located in Durham and have experienced failure with one of your computer storage devices (hard drive, SSD, flash memory etc.) then do not assume you will have to send this device to London or to an impersonal national laboratory. Newcastle Data Recovery is just along the A1(M) from you, approximately 15 miles from the centre of Durham City. Since 2002 we have been providing in-house recovery service to recover hard disks, solid state disks (SSDs), SD cards used by cameras, network attached storage (NAS) systems and servers. Please drop off in Newcastle on your way past, or simply send via the postal service. We provide a completely free diagnostic service, and in most cases you only pay if we recover your data.
Approximately fifteen miles and 25 minutes from Durham. If you’d like, you can post it or bring it into us personally.
The population of Durham City is approximately 50,000 people. Additionally there is Durham University, plus higher education, law and professional services and also a rapidly expanding research sector. All of these sectors produce large volumes of data that could prove to be very difficult to replace if lost. Examples include dissertations and research projects, client work and case files, business records and family photographs that were never backed up. All of this data is stored on computer storage devices that can fail at short notice.
Almost all drives that fail have no damage to the data themselves. The problem lies with the electronic side, heads or file systems. All we need to do is lift off your data carefully, something we do daily. Dropping off at our location (about 15 miles away, on the Quayside) is simple. Postage will also be paid for on the way back if you post it.
Data recovery since 2002. Free diagnostic report (in writing), fixed price quotation prior to commencing any work, and in most cases you only pay if we recover your data.
Most of the time no. The bulk of “dead” hard drives have all their data intact: the problem lies with the hardware (the head or the electronic circuitry) or the file system. We simply need to retrieve that data safely, the first time, by someone who has done so hundreds of times before.
Based in Newcastle, around 15 miles down the A1(M), we’ve been providing Durham customers with successful recovery of data from this type of damage since 2002. Being local provides many options for you when recovering your data: Drop off your device at our Newcastle location if you happen to be driving past; post your damaged media to us via a fully insured shipping option. Each and every job begins with a complimentary diagnostic followed by a fixed price quote. In most cases you only pay if we recover your data.
These are four of our top jobs that come into the lab from across the city.
Being so close to Durham means many of our customers can easily just drop off their drive, but the post is just as easy if they would prefer not to make the trip.
Contact us by phone or message with the device and what is wrong. We will provide an estimate of cost at that time, before you drop off or post anything.
Bring the device or for laptop, NAS and server devices, just the drive to our Newcastle location Monday to Friday, 9am to 5:30pm, or post it insured.
We review it and usually can get back to you within 48 hours of receipt, and then will send you a fixed written quote prior to doing any work on your device.
Once we have recovered your files, we will compare them with a file listing, then deliver your recovered data either by hand when you collect, or ship it out on new media (for example, new hard drive) and post it back to you.
Drop-offs bypass the post completely. Many urgent cases will also get priority treatment if you simply enquire about it when you call.
A snapshot of some of the work we do for customers from Durham; each link goes to the full details.
A free diagnostic can begin once you’ve shipped your device to us. Tell us a bit about how this issue occurred; an engineer will evaluate your device and provide a confirmed written estimate of costs prior to any work being performed.
Before you post or drop off your device, please get a quote from us by phone or with the form. Once we receive your device, our recovery process can start. Safely pack your device, include your name and contact information within the packaging and ship it to us. After performing your free diagnostic, we’ll send you a written confirmation of the exact price of our services prior to starting any work.
If you decide to post it, we would advise using a trackable and insured postal service. Or if you prefer to drop it off, we are open Monday to Friday, 9am to 5:30pm, and you don’t need an appointment. Just pack the unit as described in step one before dropping it off.
Would you like a little more background information prior to sending it? Fill in the form to provide more details about your problem; an engineer will evaluate it and reply with a customised quote.
We’ll be in touch shortly. For anything urgent, call 0191 406 1051.
We are located in Newcastle, approximately 15 miles down the A1(M). This will take around 25 minutes from Durham. Since 2002 we have been recovering data for both Durham and Gilesgate customers from this site. You can drop your device off with us at our Newcastle location Monday to Friday, 9am to 5:30pm, or send it via post (fully insured).
It depends on what suits you best. Many of our clients in Durham are so close to our Newcastle location that they simply drop the drive in when passing by. Please label the drives for laptops, NAS devices and servers etc. If travelling is an issue then you can send it via post, fully insured and tracked. In either case you will receive a complimentary diagnostic and a fixed price quotation prior to any work being carried out.
Anything that holds information: hard drives, solid state drives (SSDs), thumb drives (USB sticks), memory cards for cameras, Mac computers, laptop computers, external computer drives, RAID configurations, NAS units, servers and database systems. Free diagnostics are available for all forms of lost data (formatted memory cards, damaged drives, failed RAID configurations, etc.) and cyber attacks (ransomware).
Anywhere in Durham and its surrounding area (Durham City, Gilesgate, Neville’s Cross, Framwellgate Moor, Belmont, Bowburn and Brandon). Prices for services offered by our company remain the same regardless of where you live.
Normally we will recover data from most jobs in 3 to 4 working days, and normally complete the free diagnosis within 48 hours. Please note: as a rough guide our prices start from £250 + VAT for recovery of individual USB sticks and memory cards, from £300 + VAT for hard drives and solid state drives (SSDs) and from £500 + VAT for recovery of RAID, NAS and server systems etc.; however all quotes are fixed and provided in writing prior to commencement of work, and in most cases you only pay if we recover your data.
We offer a free written diagnosis. In most cases you only pay if we recover your data. Over two decades of experience and we are based just fifteen miles from Durham. Drop your device in to us at Newcastle or send by post (fully insured).