Chester-le-Street is just 9 miles from our drop-off point at Newcastle Data Recovery (A1(M)), and sits directly between the city of Durham and Newcastle. Since 2002 we have been recovering data from devices such as hard drives, SSDs, camera cards, NAS and server systems, in-house. Bring your device into us to drop off, or you can send it by post. All items receive a completely free diagnostic service, and in most cases you only pay if we recover your data. Written quotes will be provided prior to commencing work.
Approximately 9 miles and 20 minutes from Chester-le-Street to our bench, either a simple drop off, or an insured posting.
The town of Chester-le-Street is home to about 24,000 people, has schools and colleges in the area of the Wear valley and has distribution, light manufacturing and professional services. These businesses along with education all produce an enormous amount of data which could be disastrous if lost: academic documents (dissertations), research papers, client work and case files, business documentation, and family photos that no one had backed up. All are stored on drives that can fail at any time.
The majority of failed devices contain perfect data. In nearly all instances the problem lies in the hardware or electronic components of the drive (heads, file system etc.) rather than the data. The only issue is safely retrieving the data. Our engineers have many years’ experience doing this on an almost daily basis. If you need to drop off your device, we are approximately 9 miles down the road from Chester-le-Street (along the Quayside), however if you would prefer to use the postal service, then again there is nothing to stop you sending your device to us. We will cover the cost of returning your device.
Data recovery since 2002. Free diagnostic report (in writing), fixed price quotation prior to commencing any work, and in most cases you only pay if we recover your data.
For over two decades (since 2002) we have been recovering data of exactly this type for customers in and around Chester-le-Street, barely 9 miles down the A1(M). Hard drives, solid state drives, USB sticks, memory cards, Mac computers, laptops, RAID systems, NAS devices and servers are but a few examples of the types of storage devices that go through our doors. Every single one of these recoveries has been undertaken by us directly.
Because of how close we are, there are many options available to you. You can either drop your device off in-person and discuss your problem face-to-face, or just post it to us. Regardless of which method you choose, every single job begins with a complimentary written diagnosis and a fixed price quotation, and in most cases you only pay if we recover your data.
From Chester-le-Street, we are minutes down the A1(M): either drop the drive off while you’re en route into Newcastle or Durham or post it to us if you’d prefer.
Please tell us about the issue with your device as well as the type of fault you are experiencing and we will be able to provide an approximate cost prior to visiting or posting.
Bring the device or for laptop, NAS and server devices, just the drive to our Newcastle location Monday to Friday, 9am to 5:30pm, or post it insured.
We review it and usually can get back to you within 48 hours of receipt, and then will send you a fixed written quote prior to doing any work on your device.
Our services include recovery; verification against a file listing; and collection in person or delivery to your premises by shipping on fresh storage.
Drop-offs bypass the post completely. Many urgent cases will also get priority treatment if you simply enquire about it when you call.
Here’s a small sample of some of the devices that we have recovered for Chester-le-Street customers. Each link goes to detailed information about the service.
A free diagnostic can begin once you’ve shipped your device to us. Tell us a bit about how this issue occurred; an engineer will evaluate your device and provide a confirmed written estimate of costs prior to any work being performed.
Before you post or drop off your device, please get a quote from us by phone or with the form. Once we receive your device, our recovery process can start. Safely pack your device, include your name and contact information within the packaging and ship it to us. After performing your free diagnostic, we’ll send you a written confirmation of the exact price of our services prior to starting any work.
If you decide to post it, we would advise using a trackable and insured postal service. Or if you prefer to drop it off, we are open Monday to Friday, 9am to 5:30pm, and you don’t need an appointment. Just pack the unit as described in step one before dropping it off.
Would you like a little more background information prior to sending it? Fill in the form to provide more details about your problem; an engineer will evaluate it and reply with a customised quote.
We’ll be in touch shortly. For anything urgent, call 0191 406 1051.
We operate from Newcastle which is approximately 9 miles down the A1(M) from Chester-le-Street and would take you approximately 20 minutes to get to. Since 2002, we have provided data recovery services to customers in and around both Chester-le-Street and Durham. If you wish to visit our location in Newcastle Monday to Friday, 9am to 5:30pm, you may do so with your device; alternatively if you prefer to send your device via post, insure it against loss or damage whilst it is in transit to us.
It’s up to you. Customers from Chester-le-Street tend to be able to drop off drives with us when they’re going to either Durham or Newcastle, so you can bring just the drive, labelled, for your laptop(s), NAS and server(s). If travelling isn’t an option, then you can post the drive fully insured and tracked. Either way you will receive a completely free diagnostic, followed by a fixed price quote.
We undertake recovery for all types of devices which store data such as hard disk drives, solid state disks (SSDs), USB sticks, memory cards or SD cards used within cameras, desktop computers (Mac) and laptop computers, external hard disk drives, RAID systems, network attached storage (NAS) units, server computers and databases. Whatever problem you may be facing with your device whether this is due to accidental deletion or formatting, a failing disk that is clicking, flooding or water ingress or simply because a RAID system has become faulty, there is no charge for a free diagnosis.
We cover Chester-le-Street and all surrounding areas (Great Lumley; Bournmoor; Pelton; Sacriston; Ouston and Birtley) as well as the local Newcastle suburbs. Our prices are the same regardless of where you live.
Normally we will recover data from most jobs in 3 to 4 working days, and normally complete the free diagnosis within 48 hours. Please note: as a rough guide our prices start from £250 + VAT for recovery of individual USB sticks and memory cards, from £300 + VAT for hard drives and solid state drives (SSDs) and from £500 + VAT for recovery of RAID, NAS and server systems etc.; however all quotes are fixed and provided in writing prior to commencement of work, and in most cases you only pay if we recover your data.
We offer a free, written diagnostic report, and in most cases you only pay if we recover your data. For over two decades we’ve recovered many an irreplaceable item just down the A1(M). Send it to us via post, with full insurance coverage or simply drop it in and discuss how best to recover your item.