As well as all of the various businesses within the county’s towns, and the villages of the Tyne valley, there is an enormous amount of data that needs protecting in Northumberland. Since 2002, we have been providing data recovery services for hard drives, SSDs (solid state drives), RAID arrays, NAS units and servers in-house at Newcastle Data Recovery. For a free diagnostic you can either bring your item(s) into us, or send by post (fully insured). In most cases you only pay if we recover your data.
We are approximately 15 miles from Morpeth and 62 miles from Berwick-upon-Tweed, therefore this makes for a simple, insured posting option or simply drop it off if you are coming to visit us.
Northumberland has approximately 320,000 residents across England’s least densely populated county, including students at Northumberland College, and the schools of the Tyne valley, along with farming, tourism, offshore energy along its coastline and many more remote working professionals. Collectively these groups produce a large volume of data which could potentially cause significant distress if lost: academic dissertations and research documents, client work and case file documentation, company record documentation and countless families’ precious photos which were never backed-up. The majority of this data resides on devices that fail without warning.
Most of the time, there will be no problem with the data on the hard drive. This is usually because the failure was caused by an electronic fault, a head crash or file system error rather than a failure of the actual data. All that’s needed is to carefully remove the data, which is something that our experienced engineers do every day. We’re based on the Quayside in Newcastle, therefore you can either deliver the device to us personally, or send it by post, whatever works best for you.
Data recovery since 2002. Free diagnostic report (in writing), fixed price quotation prior to commencing any work, and in most cases you only pay if we recover your data.
Most of the time it isn’t. The majority of drives that fail continue to store all of their information with no issues whatsoever. The problem lies in the electronic circuitry, heads, and/or the file system, not the actual stored data. All we have to do is lift it out of there without damaging it. This is done on a daily basis by people doing this job.
We are Newcastle Data Recovery, around 15 to 60 miles up the A1 and the A69, and have provided recovery services for the above type of data loss to homes and businesses throughout Northumberland since 2002. You may drop off your device at our Newcastle office address during normal business hours (Monday to Friday, 9am to 5:30pm) or post to us fully insured. All new recoveries start with a complimentary written diagnosis with a fixed price quote, and in most cases you only pay if we recover your data.
From Northumberland you can post your device in insured and tracked, or drop it off in Newcastle if we are on your route.
Contact us by phone or message with the device and what is wrong. We will provide an estimate of cost at that time, before you drop off or post anything.
Please bring your device (or simply the drive for laptops, NAS devices and servers) to our Newcastle location Monday to Friday, 9am to 5:30pm. Alternatively, please send us your device via insured and trackable post.
We review it and usually can get back to you within 48 hours of receipt, and then will send you a fixed written quote prior to doing any work on your device.
Once we have recovered your files, we will compare them with a file listing, then deliver your recovered data either by hand when you collect, or ship it out on new media (for example, new hard drive) and post it back to you.
Postal shipping will add approximately one day either way to our turnaround time; drop-offs eliminate postal delays. We can often offer priority service for urgent cases. Please contact us to discuss further.
Four common types of job we find in the towns and Tyne valley areas.
A snapshot of what we handle for Northumberland customers; each links to detail.
A free diagnostic can begin once you’ve shipped your device to us. Tell us a bit about how this issue occurred; an engineer will evaluate your device and provide a confirmed written estimate of costs prior to any work being performed.
Before you post or drop off your device, please get a quote from us by phone or with the form. Once we receive your device, our recovery process can start. Safely pack your device, include your name and contact information within the packaging and ship it to us. After performing your free diagnostic, we’ll send you a written confirmation of the exact price of our services prior to starting any work.
If you decide to post it, we would advise using a trackable and insured postal service. Or if you prefer to drop it off, we are open Monday to Friday, 9am to 5:30pm, and you don’t need an appointment. Just pack the unit as described in step one before dropping it off.
Would you like a little more background information prior to sending it? Fill in the form to provide more details about your problem; an engineer will evaluate it and reply with a customised quote.
We’ll be in touch shortly. For anything urgent, call 0191 406 1051.
We are located in Newcastle City Centre. Approximately 15 to 60 miles down the A1 and A69. Roughly 25 to 75 minutes from Northumberland. Since 2002, we have provided recovery services to both Northumberland and Alnwick customers from here. You can drop your items off at our Newcastle office Monday to Friday, 9am to 5:30pm, or post them to us fully insured.
Choose whatever method works best for you. If you want to send it by post then you can insure the item and track its delivery, or if you are passing through Newcastle then you can simply drop it off with us. For laptop hard drives, NAS devices and servers, please ensure they are labelled and include only the physical drive itself. Either way, you will receive a complimentary diagnostic and a fixed price quote before proceeding with any work.
Yes. We will recover (BitLocker, FileVault, VeraCrypt) encrypted drives when provided by you with access to the encryption key, password, or necessary recovery information. Encryption is designed to protect your data from us and everyone else; therefore, prior to performing any services, we will verify all required information.
All of Northumberland and the surrounding area, including Morpeth, Alnwick, Berwick-upon-Tweed, Hexham, Ashington, Blyth, Cramlington, Amble, Rothbury, Wooler, Haltwhistle and Prudhoe. The service and price is the same wherever you are.
Normally we will recover data from most jobs in 3 to 4 working days, and normally complete the free diagnosis within 48 hours. Please note: as a rough guide our prices start from £250 + VAT for recovery of individual USB sticks and memory cards, from £300 + VAT for hard drives and solid state drives (SSDs) and from £500 + VAT for recovery of RAID, NAS and server systems etc.; however all quotes are fixed and provided in writing prior to commencement of work, and in most cases you only pay if we recover your data.
There is a free written diagnostic (in most cases you only pay if we recover your data) and more than two decades of recovering everything from camera cards to RAID servers. Drop it off or post it in fully insured.